Support Analyst

4 days ago

Stellenbosch Western Cape, South Africa Heineken Full time

**We Go Places How about you?**
Immediate Superior: Team Leader Support Analust
Location: Cape Town
Function: Shared Services
Sub Function: EUC
Type of Contract: Permanent
Reference Number: 110654
Closing Date: 17/05/2024

The Sap Support Analyst will be responsible for assisting Heineken Beverages End Users with all queries, issues and requests for our warehouse, sales and distribution sites. The incumbent will also create training material for the above-mentioned system(s) and present classroom and one-on-one training to end users when needed.

KEY RESPONSIBILITIES

System support for calls logged in line with procedures and Service Level Agreements.

Identify and report recurring system problems.

Develop and maintain user support training documentation.

Assist with Standard Operating Procedures as well as work instructions in relevant support area

The SAP Support Analyst will be responsible for super-user support in supporting the warehouse, sales, and distributions systems, including the SAP SD, WM and MM modules, together with 3rd party integration.
- Maintaining close business relationships with the planners and the distribution warehouses relevant users, specifically super users.
- Broad understanding of the solution components and integration with an emphasis on:

- Shipment planning.
- Transport planning.
- Warehouse task and resource management; and
- Deliveries
- Sales order processes
- Stock movements
- Stock Take
- This role entails working shift hours
- Availability for after-hours weekday & weekends support

EDUCATION AND EXPERIENCE
- A relevant diploma/ degree and post-graduate qualification will be an advantage.
- Very good business knowledge in the areas supported warehouse, sales and distribution.
- Proven IT Technical skills: Minimum of 5 years support experience of which 3 years must be in Warehouse and Distribution.
- Excellent knowledge of database structures and general database management. Solid understanding of Information Systems and Technology management.
- Exposure to system integration would be advantageous.
- Exposure to SAP SD, MM, and SAP WM transactions and processes would be advantageous.
- Very good analytical skills.
- Excellent written and oral communication skills.
- Strong administrative ability with high attention to detail.
- Goal orientated team player.
- Ability to work under pressure.
- Valid driver’s license.
- This role entails working shift hours and willingness to travel for project roll outs

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.

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