Technical Operations Specialist

2 weeks ago


Johannesburg, South Africa HR Studio Full time

**We're looking for**

A talented individual to join our client's team as a Technical Operations Specialist

**Who are you?**
- You have a genuine enthusiasm for utilizing your technical knowledge and experience to produce exceptional outcomes, with a special emphasis on Google Analytics, GA4, Google Tag Manager, Google Business Profile and other key technology integrations to ensure a customer's marketing success.
- You are someone who loves learning new skills and new technologies
- You have excellent problem-solving skills.
- You are able to multitask, handle pressure & meet daily deliverables.
- You have excellent communication skills.
- You are a team player who can also work independently

**What's the role?**

**You will be responsible for**:

- Onboard new clients and create and maintain accurate tracking of their ad campaigns.
- Troubleshoot client-facing technical issues as required.
- Integrate automation technologies to optimize client advertising campaigns and revenue generation strategies.
- Define technical requirements for client campaigns and manage the delivery process.
- You will also be responsible for ensuring that call-tracking data is properly integrated with our other analytics tools, such as Google Analytics.
- You will be responsible for managing the technical onboarding and offboarding processes for new and old staff by ensuring that they have the appropriate tools and access to the relevant systems as required.
- Manage and maintain our internal networks, ensuring all systems are secure, operating efficiently and that internal IT policies are adhered to. This involves developing and enforcing security policies, monitoring systems for security breaches, and implementing security protocols to protect against cyber attacks.
- Responsible for troubleshooting internal IT issues, offering technical support for software, hardware, and network infrastructure

**Boxes to tick**
- Matric
- Bachelor's degree in IT or related field.
- Minimum 3 years of experience in IT support or technical operations roles within the marketing or digital advertising industry.
- Basic Coding Knowledge (HTML, CSS, JavaScript)
- Advantageous - experience in Zapier or integration workflows
- Experience in troubleshooting technical issues and developing solutions for optimal tracking of digital advertising campaigns.
- Front and backend Wordpress experience is a needed
- Advantageous experience in navigating the Microsoft Advertising interface, and its features, and has experience in setting up the tracking on this platform.



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