Hotel Reservations Coordinator

7 months ago

Durban, South Africa Luxe Hotels Group Full time

Personal Assistant & Hotel Reservations Coordinator

Are you an enthusiastic, self-motivated individual with a passion for the hospitality industry? Are you a proactive multitasker who can provide exceptional administrative support while ensuring seamless hotel reservations and client bookings? If so, we have an exciting opportunity for you

**Job Description**:
As a Personal Assistant & Hotel Reservations Coordinator, you will play a vital role in our hospitality company's success by assisting senior executives and ensuring optimal guest experiences through efficient hotel reservations and client bookings. Your organizational skills, attention to detail, and ability to communicate effectively will be key to your success in this position.

**Responsibilities**:

- Assist senior executives with daily administrative tasks, including managing calendars, scheduling appointments, and organizing meetings.
- Coordinate travel arrangements, including booking flights, accommodation, and transportation for executives and clients.
- Manage and maintain confidential files, documents, and records, ensuring accuracy and ease of retrieval.
- Serve as the first point of contact for client inquiries, providing exceptional customer service and promptly resolving any issues or concerns.
- Coordinate hotel reservations and room booking requests, ensuring accuracy and efficiency.
- Collaborate with various departments to ensure effective communication and coordination of guest requirements.
- Constantly update and maintain reservation systems and databases with accurate and up-to-date information.
- Assist in processing invoices, expense reports, and other financial documents.
- Carry out general administrative duties, such as organizing mail, maintaining office supplies, and answering phone calls.

**Requirements**:

- High school diploma or equivalent; in hospitality management or related field preferred.
- Proven experience as a personal assistant or in a similar administrative role.
- Strong computer skills, including proficiency in Microsoft Office Suite and reservation systems (e.g., Opera, Amadeus, or similar).
- Excellent verbal and written communication skills, with a strong attention to detail.
- Outstanding organizational and time management abilities.
- Ability to handle multiple tasks simultaneously and prioritize effectively.
- Adaptability and flexibility to work in a dynamic, fast-paced environment.
- Professional demeanor with a strong commitment to confidentiality.

**Salary**: R7 000,00 - R8 000,00 per month

**Education**:

- Diploma (preferred)

License/Certification:

- Drivers License (preferred)

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