Junior Field Facilitator

3 weeks ago

Johannesburg, South Africa Yebo Fresh Full time

Yebo Fresh is an award-winning online retail e-commerce platform focusing on South Africa’s mass market. Our unique business model and partnerships with manufacturers allow us to deliver an unbeatable offer at a highly competitive price point.

We proudly serve families, NGOs, Schools, ECDs, and township retail businesses such as Spazas and fast food restaurants and we are looking to grow.

For **our customers,** using Yebo Fresh means avoiding the hassle, cost, and risk of overcrowded and/or expensive transport, long queues, and carrying heavy bulk goods.

We engage **with entrepreneurs, and our customers** on our platform on a daily basis through field sales agents, supplying credit lines, having WhatsApp conversations, and organizing product deliveries.

These interactions allow us to build extensive qualitative and quantitative insights into the typical patterns, challenges, and critical success factors of township entrepreneurs.

We are now keen to build on this physical & digital infrastructure and to use these insights. We are building an ‘empowerment’ engine for South African entrepreneurs who, as we observe, often struggle in this highly competitive environment and to provide them with education and development opportunities

**Now Hiring: Field Facilitators**

**What You Will Do**

We are looking for a Junior Field Facilitator to join the founding team of a startup project with national ambitions to bring breakthrough impact to the world of Entrepreneurs and small township businesses in education, funding, job creation, and support, in partnership with the National Treasury in their goal to address the challenge of unemployment in South Africa.

The goal is to unlock exponential Entrepreneur and Township SME growth with the corresponding impact by building an Entrepreneurial Development Program Platform that supports eCommerce and online entrepreneurial education to support retail

financing models and business growth that results in scale which ultimately leads to job creation.

We are looking to create;
- A more just and equitable society that depends upon more families and households having a stable income in the townships through entrepreneurship development by providing entrepreneurial learning content through coaching, online delivery, on-site training, peer learning, and networking
- Growth of Township SMEs and growing livelihoods through adequate access to finance in the retail industry in collaboration with training and marketing
- Entrepreneurial growth, scale, and support; we are seeking growth beyond traditional models, using technology to educate and through intelligent behavioral software and powerful entrepreneur technology support toolkits

In this role, we are looking for motivated Junior Field Facilitators who will support the execution of the program pillars, enrollment, learner adoption, technology deployment, and activities to the Yebo Fresh entrepreneurs and customers in order to improve their skill set which in turn results in business growth and job creation.

The Junior Field Facilitators will also be responsible for the Core Customer Channel, their role is to manage this channel and ensure its continued growth and development.

We are looking for team members who have high energy, are competitive, and ambitious, and have a track record of over-achieving and exceeding targets.

**Key Role Responsibilities and Duties**
- Conduct surveys, to establish entrepreneur needs and goals
- Enroll qualifying entrepreneurs on to the program
- Ensure learner onboarding and job creation administration
- Collect market insights and trends
- Provide environmental insights
- Support the implementation of Yebo Fresh business strategy

This is over and above the following
- Establish relationships with new customers
- Maintain and grow relationships with existing customers
- Strive to improve customer satisfaction through excellent customer service
- Identify and respond to client needs
- Keep a high level of knowledge about existing products and services, and learn about new products and services as they come in
- Follow up on customer orders as necessary
- Anticipate the needs of clients and address them accordingly
- You will be focusing on creating a new offering of Prepared Foods and Beauty Salon's market channel, affinity, and experience with this channel is desirable
- Co-develop and support continuous improvement of our customer offerings to match market demands.
- Execute on marketing initiatives and activations.
- Build strong ties with the local communities and develop local partnerships

**KPI**:

- Number of customers enrolled in the program
- Number of customers completing the program
- Jobs created per customer and total jobs created
- Sales made per customer and total sales
- Delivery Timelines of the project
- Project-specific KPIs to be agreed upon between Yebo Fresh and the client
- Audit passes and data integrity
- Other duties as assigned

**Education**:

- Matric

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