Duty Manager

3 months ago


Woodmead, South Africa MoreCorp Full time

A Duty Manager at The World of Golf and Golf Village Leisure Parks plays a pivotal role in ensuring the smooth operation of the facility and providing exceptional customer service to all members and guests.

**Key Responsibilities**:
**Operational Management**:
Oversee day-to-day operations.

Ensure all areas are maintained to a high standard of cleanliness, safety, and presentation.

Monitor inventory levels and coordinate with procurement to ensure adequate supplies are available.

Implement and enforce operational policies and procedures to optimize efficiency and customer experience.

**Customer Service**:
Meet and Greet members and guests, address inquiries, and resolve any issues or complaints in a timely and professional manner.

Provide guidance and assistance to members and guests regarding facility usage and other services offered.

Foster a welcoming and inclusive atmosphere to enhance the overall customer experience.

**Team member Management**:
Supervise and motivate team members, including range attendants, receptionists, and maintenance personnel.

Schedule shifts, assign duties, and conduct performance evaluations to ensure optimal staffing levels and productivity.

**Safety and Compliance**:
Enforce safety protocols and procedures to minimize risks and ensure compliance with health and safety regulations.

Conduct regular inspections of equipment, facilities, and grounds to identify and address any maintenance or safety concerns.

Keep abreast of industry trends and best practices to continually improve safety standards and operational efficiency.

**Administration and Reporting**:
Maintain accurate records of daily transactions, attendance, and incidents.

Prepare reports on key performance indicators, such as revenue, customer feedback, and staff productivity.

Assist with budget planning and financial management as directed by senior management.

**Qualifications and Skills**:
Previous experience in a supervisory or managerial role within the golf/leisure, hospitality, or recreational industry.

Excellent interpersonal skills with the ability to communicate effectively with members and guests, team members, and management.

Strong leadership abilities, with a proactive and hands-on approach to problem-solving.

Knowledge of health and safety regulations and experience implementing safety procedures.

Flexibility to work evenings, weekends, and holidays as required.

**Education**:
High school diploma or equivalent required.

Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.

**Benefits**:
Competitive salary commensurate with experience.

Employee discounts on facility services and merchandise.

Opportunities for professional development and career advancement.

How to Apply:
Pay: R15 000,00 - R20 000,00 per month

Application Question(s):

- Which area do you reside in?
- Do you have your own vehicle
- When last did you play a round of golf? Where did you play and what was your score?
- Do you have knowledge of health and safety regulations and experience in implementing safety procedures?

**Education**:

- Diploma (preferred)

**Experience**:

- managerial: 2 years (required)
- golf: 3 years (required)


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