Service Assurance Technician Global Grade 09

2 weeks ago


Boksburg, South Africa Barloworld Equipment Full time

**Key Outputs**
- Maintaining and enhancing the quality of the finished product that is remanufactured in the company
- Implementing the quality standards set by the company, Caterpillar and even by law
- Filing daily reports and reporting on any flaws that were found in the finished product providing the basis for effective corrective action
- Setting and maintaining a good standard of working for area of responsibility
- Rectifying errors in conjunction with area owners in speedy manner and reporting on them
- Doing a daily check of the products at various handover points
- Documenting product or process deviations via root cause analysis protocol and driving effective completion - QFR's
- Engaging with customers and suppliers on product related deviations and driving required root cause activities
- Control Contamination and legal requirements of maintenance (i.e., cranes, chains, slings, and calibration of tools), and environment.
- Implement, monitor and control QMA system (ISO 9000).
- Implement, monitor, and control SHE system (ISO 14000).
- Ensure Quality Assurance related systems are implemented and continuously improved.
- Maintain Quality Assurance documentation and document control systems.

**Qualification, Experience and Competencies**
- Certified in quality, risk, and safety management (i.e., ISO 9000, 14000 & 18000)
- Basic understanding of relevant legislation (i.e., OSH Act, COID Act)
- Qualified in relevant trade (Turner Machinist/Automotive Machinist).
- Minimum 5 years post trade experience
- Ability & knowledge on using Measuring equipment e.g. (Micrometres)
- Caterpillar Component & Parts specific technical knowledge and skills
- Advanced knowledge in the Caterpillar Service Information System - SIS will be an added advantage
- Computer Literate (Use of Tablets and Apps, Outlook, Microsoft Office) knowledge
- Experience and training in parts inspection for reusability
- Adherence to all Safety requirements, policies, and procedures
- RCFA experience and or related qualification
- National diploma in operational risk management will be an advantage
- Driver's licence - Code B
- Will be required to work overtime
- Auditing skills.
- Investigative orientation (probing / information seeking).
- Judgement and decision-making.
- Rule orientation.
- Good interpersonal relationships.
- Verbal and written communication skills



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