24 Hour Flexi Sales Associate
1 month ago
What you will love doing in this role
- Meet sales objectives and revenue targets
- Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
- Always ensure that any outstanding tasks are up to date
- Adhere to all service level agreements
- Consistently and proactively communicate ways to improve efficiencies in our performance and procedures and systems
- Provide exceptional customer service
- Ensure a professional, polite and efficient service is offered by acting as an ambassador
- Take responsibility for each call by ensuring that advice is always given in the customers best interest
- Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction
- Continuously work towards improving the customer experience and service delivery
- Meet operational & quality efficiencies
- Ensure the accurate completion of time sheets on a daily basis
- Ensure all verification documents are completed and approved within the required timeframes
- Ensure the accurate capturing of customer account details onto the system
- Follow company processes accurately to ensure quality of service delivery
- Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmark
- Administration and reporting
- Provide relief work in other operational departments in order to meet business requirements and customer needs - when required
- Provide daily/weekly/monthly reports as per business requirements
- Acquire and accurately capture all necessary documentation
- Provide Relief Services
- Provide relief work in other operational departments in order to meet business requirements and customer needs - when required
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum in retail
- Must be able to work shift, weekends and public holidays
- Working in a homeware retail industry would be advantageous
What we will love about you
- Energetic with a positive attitude
- Persuasive skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Good analytical ability and attention to detail
- Resilient and change orientated
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as?my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
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