Quality Assurance Analyst

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:
Position Purpose

Major/Key Accountabiities
- Retrieving, Reviewing and analyzing QA data.
- Identifying barriers and root causes of QA issues and performance gaps.
- Writes, revises, and verifies quality standards and test procedures for program design and product evaluation to attain quality of software economically and efficiently.
- Reviews new or modified program, documentation, diagram or flow chart, to determine if program will perform according to user request and conform to guideline.
- Collecting and producing written documentation for reporting findings.
- Enters instructions into Zephyr Scale/Jira to test functionality for validity of results, accuracy, reliability, and conformance to establishment standards.
- Understands the change/enhancement to detect errors or interruption of program
- Identifies quality improvement opportunities.
- Sets up tests to locate errors following installation of program
- Researches best practices to impact quality improvement initiatives and utilization standards.
- Identifying and recommending procedures and workflow improvements.
- Working with others to develop and streamline work flows.
- Collecting, assisting with developing and analyzing quality measurement data.
- Maintain quality assurance database Zephyr Scale/Jira to record test results, document and track, defects.
- Train software program users on using Zephyr Scale/Jira to perform User Acceptance Testing
- Monitors performance after implementation to prevent reoccurrence of program operating problems and ensure efficiency of operation.
- Writes documentation to describe program evaluation, testing, and correction.
- Providing feedback to both and employees on the quality of work.
- Participating and/or leads appropriate project work.
- Provide functional knowledge for automation script creation and maintnance

**Qualifications**:
BS in Computer Science, MIS or related field, or related, equivalent experience.

Certified Associate in Software Testing (CAST), aligned with Software Testing Body of Knowledge (STBOK), as recognized by Quality Assurance Institute (QAI). ISTQB - Certified tester Foundation level or similar professional certification in SQA

Experience
- 3 - 5 years direct experience in overseeing the design, development, and implementation of quality assurance standards for software testing.
- 3 - 5 years hands-on functional experience with SAP ERP, SAP BW, and QA testing tools (e.g., Zephyr Scale, Gatling, Cucumber, Worksoft)
- 3 - 5 years experience utilizing various types of testing concepts
- Intermediate knowledge of system testing best practices and methodologies
- Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts. Experience with statistical reporting and analysis
- Proven data analysis, data verification, and problem-solving abilities..
- Excellent understanding of the organization’s goals and objectives.
- Knowledge of applicable data privacy practices and laws.
- Experience with global software development landscapes is desirable.
- Previous experience in a high volume transaction based environment preferred.
- Familiarity with customer audits.

Skills and knowledge
- Well developed problem solving and communication skills
- Good analytical skills and experience with implementation of Software Quality Assurance methodologies.
- Familiar with quality assurance metrics such as defects, defect counts, test results and test status.
- Excellent written and oral communication skills.
- Excellent listening, presentation, and interpersonal skills.
- Ability to communicate ideas in both technical and user-friendly language.
- Able to prioritize and execute tasks in a high-pressure environment.
- Keen attention to detail.
- Experience working in a team-oriented, collaborative environment.

Language

Advanced English

Preferred Education

Bachelors

Preferred Level of Work Experience

3 - 5 years

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to c