Collections Agent

2 weeks ago

Northern Suburbs, South Africa Tenacity Financial Services Full time

Tenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation skills, we want to hear from you

As a Collections Agent at Tenacity Financial Services, you will be responsible for contacting customers who have overdue payments and working with them to secure payment arrangements. Your primary goal will be to recover outstanding balances while maintaining a positive customer experience.

**Responsibilities**:

- Contact customers with overdue accounts
- Negotiate payment plans and settlements in accordance with company policies.
- Provide exceptional customer service by addressing inquiries and concerns professionally and empathetically.
- Maintain accurate records of customer interactions and payment agreements.
- Monitor accounts to identify potential delinquencies and take proactive actions.
- Collaborate with internal teams to resolve customer issues and provide timely updates.
- Comply with all relevant laws and regulations governing debt collection practices.

**Minimum Requirements**:

- Grade 12
- Clear criminal record
- Minimum of 6 months Collections experience in a Call Centre environment
- Strong communication and negotiation skills.
- Ability to work in a fast-paced environment and meet performance targets.
- Excellent problem-solving and interpersonal skills.
- Proficiency in using computer systems and data entry.
- Knowledge of debt collection laws and regulations is a plus.

If you are interested in this exciting opportunity to join our team as a Collections Agent, please submit your CV.

  • Collections Agent

    2 days ago

    Northern Suburbs, South Africa Tenacity Financial Services Full time

    JOB PURPOSE The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Main Activities**: - Dealing with outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related queries - To achieve...

  • Late Stage Collections Agent

    1 day ago

    Northern Suburbs, South Africa Tenacity Financial Services Full time

    The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. **Main Activities**: **Outbound SLA and work queues** - Servicing outbound calls effectively - Achieve daily collections targets and monthly KPA targets **Payment Negotiations** - Effective...

  • Team Manager

    2 hours ago

    Northern Suburbs, South Africa Tenacity Financial Services Full time

    To manage the daily activities and driving the performance of a team of Collection agents, in order to meet the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision. **Manage Dialy Operations**: - Provide visible and clear leadership to...

  • Senior Bookkeeper

    7 days ago

    Northern Suburbs, South Africa CA Financial Appointments Full time

    My client is seeking a Senior Bookkeeper but not limited to. If you tick all the boxes, please apply! **Responsibilities**: - Keeps books and accounting records of financial transactions - Reconciles and balances all accounts such as bank, debtors and creditors. - Verifies, allocates and posts details of business transactions - Reconciliations such as...

  • Dialler Administrator

    1 day ago

    Northern Suburbs, South Africa Pepkor Payments & Lending Full time

    The Dialler Administrator is responsible for overseeing the smooth functioning of the Dialler system within the Contact Centre Operations. This includes overseeing campaign loads, dialing frequency, dialing attempts and continuous dialing optimization. The Dialler Administrator will be responsible for ensuring there is a constant workflow for Contact Centre...

  • Cluster Manager

    Found in: Talent ZA C2 - 2 weeks ago

    Southern Suburbs, South Africa HomeChoice Holdings Limited Full time

    Description homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford. The preferred candidate will assume accountability for overseeing both the general management and daily activities of the homechoice...