Cluster Junior Systems Technician

2 months ago

Johannesburg, South Africa Marriott International, Inc Full time

**Job Number** 24172627
**Job Category** Information Technology
**Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management

***

Educate users regarding procedures for securing Personal Identifiable Information (PII). Train or instruct users in the proper use of hardware or software. Develop training materials and procedures related to the proper use of hardware and software. Troubleshoot and repair technical problems or issues related to computer hardware, software, internet access, and peripheral equipment. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Consult with users, management, vendors, and technicians to assess computing needs and system requirements. Analyze and provide recommendations for new or revised software products.

Follow all company policies and procedures; protect company assets. Address guests' service needs in a professional, positive, and timely manner. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Assist management in training, motivating and mentoring employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Comply with quality assurance expectations and standards. Monitor the performance of others to ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

***

**CRITICAL TASKS**

Policies and Procedures
- Follow company and department policies and procedures.
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Perform other reasonable job duties as requested by Supervisors.

Guest Relations
- Address guests' service needs in a professional, positive, and timely manner.

Communication
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
- Provide assistance to coworkers, ensuring they understand their tasks.
- Speak to guests and co-workers using clear, appropriate and professional language.

Assists Management
- Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
- Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
- Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.

Working with Others
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.
- Monitor the performance of others to ensure adherence to quality expectations and standards.

Physical Tasks
- Enter and locate work-related information using computers and/or point of sale systems.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Stand, sit, or walk for an extended period of time or for an entire work shift.

Physical Security
- Educate users regarding procedures for securing Personal Identifiable Information (PII).

**CRITICAL COMPETENCIES**

Analytical Skills
- Arithmetic Computation
- Computer Skills
- Learning

Interpersonal Skills
- Interpersonal Skills
- Team Work
- Diversity Relations
- Customer Service Orientation

Communications
- Communication
- Listening
- Writing
- Telephone Etiquette Skills
- Electronic Communication
- Applied Reading
- English Language Proficiency

Personal Attributes
- Integrity
- Dependability
- Positive Demeanor
- Presentation
- Safety Orientation
- Property Knowledge

Organization
- Detail Orientation
- Multi-Tasking
- Time Management

Assists Management
- Coaching and Developing

Hardware and Software
- Basic Operating Systems

Standards and Knowledge
- Marriott International SOPs

**PREFERRED QUALIFICATIONS**

**Educ

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