Junior Contact Centre Agent

2 weeks ago


Parktown, South Africa Rand Mutual Assurance Full time

**THE JOB AT A GLANCE**

**WHAT WILL YOU DO?**
- Maintain desk SLA through adherence to schedules, defined processes and workplan
- Follow-up on customer calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs and issue reference numbers to customers
- Manage and resolve customer complaints
- Provide customers with accurate product and service information in an efficient manner
- Verify/authenticate client details
- Adhere to compliance and regulatory requirements
- Research required information using available resources
- Update existing customer personal information

**Identification, escalation and/or referral of queries**:

- Identify and escalate priority issues
- Identify and escalate/refer queries/calls to the relevant department for action
- Route calls to appropriate resource.

**System assistance**:

- Assist clients with any system related queries (i.e. navigation issues, system defects/error/account locked etc.) and refer where necessary
- Assist clients with how to upload documents onto the system
- Assist with password reset queries for online services
- Assisting clients with how to navigate through the online portal, register for online service and how to submit their declaration of earnings.

**Ad hoc workflow assistance**:

- Support the contact centre team by providing any assistance on client queries as and when necessary.

**WHAT YOU'LL BRING TO THE TABLE?**
- Grade 12 (required)
- 1 Year in a Contact Centre environment - in a customer service role.
- Experience in medical aid or insurance servicing (added advantage)
- Computer literate - Intermediate MS Office Suite
- Knowledge of customer service principles and practices
- Data-entry experience and good typing skills
- Experience in Contact Centre telephony and technology

**WHAT WILL YOU GET IN RETURN?**

We offer great opportunities for personal and professional development in a stable company that’s 128 years strong. The role comes with a competitive salary package and various benefits. Furthermore, you will be a part of a dedicated group of colleagues who value teamwork and collaboration.

**Turnaround time**

**Closing date: 27 July 2023**

**Our Commitment to transformation**:

- Grade 12 (required)
- 1 Year in a Contact Centre environment - in a customer service role.
- Experience in medical aid or insurance servicing (added advantage)
- Computer literate - Intermediate MS Office Suite
- Knowledge of customer service principles and practices
- Data-entry experience and good typing skills
- Experience in Contact Centre telephony and technology



  • Parktown, South Africa Rand Mutual Assurance Full time

    **THE JOB AT A GLANCE** As a Learner: Contact Centre Agent, you will be reporting to the Contact Centre Manager. The learnership Programme is based in Parktown Johannesburg. The duration of this Learnership programme is 12 months and will commence in January 2024. You will gain skills, knowledge, and experience, whilst at the same time, positioning the...


  • Parktown, South Africa MyCalling Full time

    Looking for a job to challenge your excellent customer service skills? Look no further.. Calling all Customer Service Agents for an International Company which is a broadcasting and cable television giant. We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international...


  • Parktown, South Africa Thanda Human Capital Full time

    **We are seeking to employ Call Centre Agents to assist the American customers with their accounts / billings queries.** **Knowledge and Experience**: - 12 month call centre experience in Accounts, Billings, Invoicing etc - Ability to work night shifts including weekends and public holidays - Clear criminal record - South African citizen **Details of the...


  • Parktown, South Africa Thanda Human Capital Full time

    Our client in the Media industry based in American is looking for an individual who has been exposed to a sales or retentions background within a call centre. Calling all Inbound call centre agents to work for an international company based in Parktown to support the drive to increase brand equity, and corporate reputation by providing telephonic support to...

  • Retentions Agent

    6 days ago


    Parktown, South Africa Merchants Recruitment Full time

    Urgently seeking call center agents with retentions experience to join our international client based in Parktown. Qualifications: - Matric certificate (mandatory) - Must have technical and/or billing experience - Retentions experience **Experience**: - Criminal and credit check (clear ITC) - 1-2 years customer service/ inbound call centre experience -...

  • Retentions Agent

    6 days ago


    Parktown, South Africa Merchants SA Full time

    Looking for a job to challenge your excellent customer service skills? Look no further Calling all Inbound call centre agents to work for an international company based in Parktown to support the drive to increase brand equity, and corporate reputation by providing telephonic support to customers through the establishment of good customer relations and by...


  • Parktown, South Africa Thanda Human Capital Full time

    My client based in Parktwn is seeking to employ Media TV Call Centre Agents with extensive troubleshooting experience. This is an American Night call centre there I am looking for the following: **PLEASE NOTE, I NEED CANDIDATES WITH TROUBLESHOOTING EXPERIENCE OF WIFI'S, ROUTERS, MEDIA TV'S. IF YOU DO NOT HAVE THIS EXPERIENCE I CAN NOT ASSIST YOU** - Matric -...

  • Sales Agent

    2 weeks ago


    Parktown, South Africa Call Centre Staffing Full time

    Our client - one of the leading companies in the insurance sector is looking for self motivated Sales Consultants to sell funeral cover to new and existing clients. Minimum 2 years Sales experience in Life or Funeral (with targets attached to the sales) Matric RE Certificate and FAIS credits (advantageous) **Hours**: - Willing and available to work...


  • Parktown, South Africa MyCalling Full time

    Looking for a job to challenge your excellent customer service skills? Look no further..... We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the...


  • Parktown, South Africa Hollard Recruitment Full time

    **Job Advert Summary**: Hello an exciting new opportunity has just become available in our Hollard International, Hollard Health area. We are looking to recruit a Junior Membership Administrator (Permanent). Hollard was born in Africa in 1980, we provide short-term, life insurance, investment products and Healthcare to a diverse customer base, including...

  • Coach, Gauteng

    3 days ago


    Parktown, South Africa MyCalling Full time

    **Work with the Best** At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential. We place our people at the centre of everything we do and believe that the way you...

  • Customer Care Agent

    2 weeks ago


    Parktown, South Africa MyCalling Full time

    Position Overview: **Responsibilities**: - Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions. - To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times. - Respond to...

  • Legal Bookkeeper

    4 hours ago


    Parktown, South Africa Dante Personnel Full time

    Gauteng, Parktown - R 18 000 - R 25 000 Well establish law firm is looking for a Junior Legal Bookkeeper to assist the Accountant on a 3 months Contract **Minimum requirements**: - Matric - At least 3 years experience in a Law firm dealing with Trust and Business Accounts - Bookkeeping experience - Available Immediately **Consultant**: **Nadine van...


  • Parktown, South Africa MyCalling Full time

    **Work With The Best** At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential. We place our people at the centre of everything we do and believe that the way you...


  • Parktown, South Africa Transnet Full time

    **_ Equity Statement :Preference will be given to suitably qualified Applicants who are members of the_** **_designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating_** **_Division._** **_ Alternative Application Methods: (Completed Curriculum Vitae to be submitted)_** Post :, Transnet Group Services, Shared...

  • Medical Supplier Engagement/ Medical Contract Manager

    Found in: Whatjobs ZA C2 - 1 week ago


    Parktown, South Africa AJ Personnel Full time

    Main purpose of the job: Lead the supplier engagement and contract management workstream for the market-shaping output Location: Parktown – Johannesburg Key performance areas: Lead the supplier engagement and contract management workstream Work closely with CHAI, and oversee the supplier management/deal negotiation process Work closely with CHAI's...

  • Medical Market Shaping Manager

    Found in: Whatjobs ZA C2 - 1 week ago


    Parktown, South Africa AJ Personnel Full time

    Main purpose of the job: Assume overall direct responsibility for the deliverable of the Market Shaping output, manage all milestones, timelines, and any emerging interdependencies Lead the implementation of the Market Shaping working Location: Parktown – Johannesburg Key performance areas: Provide overall project leadership of market surveillance...

  • Medical Marketing Specialist Market Shaping

    Found in: Whatjobs ZA C2 - 1 week ago


    Parktown, South Africa AJ Personnel Full time

    Main purpose of the job: Assume overall direct responsibility for the deliverable of the Market Shaping output, manage all milestones, timelines, and any emerging interdependencies Lead the implementation of the Market Shaping working Location: Parktown – Johannesburg Key performance areas: Provide overall project leadership of market surveillance...

  • Health Market Shaping Manager

    Found in: Adzuna ZA B C2 - 7 days ago


    Parktown, South Africa Adzuna ZA B C2 Full time

    Main purpose of the job:Assume overall direct responsibility for the deliverable of the Market Shaping output, manage all milestones, timelines, and any emerging interdependenciesLead the implementation of the Market Shaping workingLocation:Parktown – JohannesburgKey performance areas:Provide overall project leadership of market surveillanceDevelop market...