Assistant Banquet Manager
2 weeks ago
**Job Number** 22209363
**Job Category** Event Management
**Location** Protea Hotel Fire & Ice Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Gauteng, South Africa VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
**CORE WORK ACTIVITIES**
**Supporting Management of Department Operations and Inventories**
- Manages departmental inventories and assets including par levels and maintenance of equipment.
- Conducts monthly department meetings with the Banquet captains and employees.
- Maintains attendance log for banquet employees.
- Maintains and enforces established sanitation levels.
- Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
- Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
- Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
- Uses banquet beverage “Use” records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
- Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
- Schedules banquet service staff to forecast and service standards, while maximizing profits.
**Participating in and Leading Banquet Teams**
- Attends and participates in all pertinent meetings.
- Leads shifts and actively participates in the servicing of events.
- Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.
**Providing and Ensuring Exceptional Customer Service**
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Strives to improve service performance.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
**Conducting Human Resources Activities**
- Interviews and hires Banquet captains and employees with appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Ensures employees understand expectations and parameters.
- Observes service behaviors of employees and provides feedback to individuals.
- Reviews comment cards and guest satisfaction results with employees.
- Participates in the development and implementation of corrective action plans.
- Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
The acquisition and maintenance of GUESTS
Drive the broader goals of the Hotel, in terms of the Food & Beverage department, by planning and achieving objectives.
Managing effective operations of all F&B areas (restaurant, bar, room service, kitchen, conference & events and social spaces)
Managing of daily food and beverage cost of sales, proactive action on variances and achieving acceptable margins.
Ensuring that the required F&B procedures, operational and administrative systems and controls are in place.
Daily / weekly and monthly stock takes to be conducted of food, beverages, consumables and operation equipment and compiling of trading summaries and variance reports
Overseeing and assisting with daily, weekly and monthly beverage, paper supplies and operating equipment stock takes.
Regular operating stock and operating equipment stocks are conducted and variance reports reconciled.
Interacting with GUESTS to receive valuable feedback and thus being a salesperson, researcher and problem solver.
Ensuring GUEST comment results meet and exceed set targets
Safe and proper control/usage/maintenance of all F&B equipment.
Ensuring that the cleanliness and hygiene of all F&B areas are of the highest standard
Forecasting volumes of business to maintain sufficient stock levels and schedule STAFF to meet operational requirements within budgeted parameters.
Facilitate th
-
Banqueting Manager
2 days ago
Pretoria, South Africa Seasoned Recruitment Full timeWe are looking for someone who is passionate about banqueting and running events, enjoys teamwork, has an aptitude for detail, demonstrates a degree of initiative, the ability to self-manage and problem solve. Responsibilities and Requirements - Discussing sales contract details with the banquet sales director and the head chef. - Planning the venue layout...
-
Conference and Banqueting Manager
2 weeks ago
Pretoria, South Africa Flink Recruitment Full timeReceiving, interpreting and distributing function sheets. Liaising with the G&C department regarding function sheets and ensuring strict compliance to what the guest is expecting. Sales & Marketing of the C&B department, partaking in site inspections and taking responsibility of the departmental revenue goals. To ensure that profit margins are maintained in...
-
Conference and Banqueting Manager
3 weeks ago
Pretoria, South Africa Flink Recruitment Full timeReceiving, interpreting and distributing function sheets. Liaising with the G&C department regarding function sheets and ensuring strict compliance to what the guest is expecting. Sales & Marketing of the C&B department, partaking in site inspections and taking responsibility of the departmental revenue goals. To ensure that profit margins are maintained in...
-
Conference and Banqueting Manager
2 weeks ago
Pretoria, South Africa Adzuna ZA B C2 Full timeReceiving, interpreting and distributing function sheets. Liaising with the G&C department regarding function sheets and ensuring strict compliance to what the guest is expecting. Sales & Marketing of the C&B department, partaking in site inspections and taking responsibility of the departmental revenue goals. To ensure that profit margins are maintained in...
-
Assistant Lodge Manager
2 days ago
Pretoria, South Africa Seasoned Recruitment Full timeWe are looking for an assistant male lodge manager for one of our 5 % lodges, who has a genuine passion for providing the best experience for TOP high end guests and the hospitality industry, attention to detail within the establishment and a general understanding of Maintenace, **Responsibilities**: Greet and register guests. Answer inquiries pertaining...
-
Hotel Waiter/ Waitress
3 weeks ago
Pretoria, South Africa CareerfinderZA Full time**Key Performance Area**: **-**Ensure the restaurant’s preparation is thorough and stocks are full before opening and throughout their shifts - Perform all ordering, serving and billing tasks accurately, accordingly to the restaurant’s standards - Assist in the management of the well equipped kitchen, strictly adhering to all health and safety...
-
Management Assistant A
4 days ago
Pretoria, South Africa University of Pretoria Full timeRESPONSIBILITIES: The incumbent will be responsible for: - Assisting and supporting Deputy Directors with their work as needed; - Managing work and diary schedules of Deputy Directors; - Answering and managing phone calls; - Organising meetings and appointments; - Collating documentation, record, type and distribute minutes of meetings; - Handling all...
-
Assistant Security Manager
2 days ago
Pretoria, South Africa Pro Active Security Full time**Assistant Security Manager** Pro Active Security (“**PAS**”) is seeking an assistant security manager that will be responsible for assisting the security manager in overseeing the security operations of PAS. The assistant security manager helps to create and implement security policies and procedures to ensure the safety and security of the...
-
Project Manager Assistant
3 weeks ago
Pretoria, South Africa People Dimension Full timeIntroductionA leading Electronic Manufacturing Company in Pretoria is looking for a Project Manager Assistant to join their company.Duties & ResponsibilitiesMAIN PURPOSEMaintaining files appropriately as needed.Handle sensitive documents and media.Data processing on Excel.Assisting Project managers with queries, follow-up actions.Assisting with the...
-
Assistant Residence Manager
5 days ago
Pretoria, South Africa Centurion Growth Full timeThe incumbent will be responsible for all the facilities and operational aspects of one or multiple residences and assist the Residence Manager in managing facilities and relationships with the relevant stakeholders. The role also includes effective administration and front of house services for all internal and external customers at residence level and...
-
Senior Management Assistant A
18 hours ago
Pretoria, South Africa University of Pretoria Full time**UP Professional and Support**: DEPARTMENT OF LIBRARY SERVICES SENIOR MANAGEMENT ASSISTANT A PEROMNES POST LEVEL 9- The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development._ RESPONSIBILITIES: The incumbent will...
-
GOLF Club Manager Pretoria
3 weeks ago
Pretoria, South Africa BGA Recruitment Full timePosition: Club ManagerPURPOSE:To coordinate and manage the efficient day-to-day management andoperations of the Golf Club? to ensure that the Golf Course is safe, secure and maintained for thebenefit of the members, visitors and estate residents? to ensure the financial health of the Golf Club? to advertise and promote the Golf Club and Clubhouse? to ensure...
-
Assistant Manager
18 hours ago
Pretoria, South Africa Professional Sourcing Full time**Job Overview**: **Assistant Manager (Transfer Pricing)** **Location: Johannesburg** A sought-after proficient **economics advisory firm**, that specialises in **Transfer** **Pricing**, is providing an opportunity for a self-motivated, problem solving, committed team player to join their passionate and dynamic **_Transfer Pricing team_** on an...
-
Assistant Marketing Manager
2 days ago
Pretoria, South Africa Paradigm Recruitment Full time**Assistant Marketing Manager (Pretoria)** **R25, 000 neg with experience** - Conceptualize and execute on multichannel campaigns across the prospect and customer lifecycle, ensuring the alignment of communications and messaging in all channels - Manage content and updates for customer and internal touch points, establish budget guidelines, participate in...
-
Assistant Store Manager Retail
18 hours ago
Pretoria, South Africa The Recruitment Agency South Africa (TRASA) Full time**Overview** **Assistant Store Manager Retail** We are looking for a store assistant for our boutique store in Hazelwood, Pretoria. Our Client is a small high end brand selling ladies leather handbags and limited clothing items (our space is 50 squares big). We are looking for a sophisticated young lady who can work 3 x half days during the week (days can...
-
Assistant Retail Managers
3 weeks ago
Pretoria, South Africa People Dimension Full timeIntroductionA leading company in the Butchery/ Meat Industry is looking for experienced Assistant Retail Managers in their butcheries around Xavier- Gauteng, Secunda- Mpumalanga and Kimberly - Northern Cape.Desired Experience & QualificationQUALIFICATIONSGrade 12Diploma/Degree in Retail or Business or related qualification will be...
-
Assistant Store Manager- Pretoria
5 days ago
Pretoria, South Africa Clicks Group Limited Full timeAdvert reference: click_013786 Advert status: Online - **Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Retail Operations **Location**:Pretoria **Contract**:Permanent **Remuneration**:Market Related **EE position**:No **Brand**:Clicks Group **Introduction**: Are you passionate about retail and service excellence? Are you...
-
Administration Assistant
2 days ago
Pretoria, South Africa Herotel Full timeApplications are invited for the **Admin Assistant **position to be based in **Tshwane.** **PURPOSE OF THE ROLE**: Duties of the Administrative Assistant include providing support to our Managers and Employees, assisting in daily office needs and managing our company's general administrative activities. Offers support to their Direct Manager not the company...
-
Store Manager
2 days ago
Pretoria, South Africa Upmarket Virtual Solutions Full timeMinumum Requirements: - Matric - Tertiary qualification, advantageous - Management experience in FMCG sector, 3 years essential - Reliable transport - Great people skills - Excellent communication - Willing to grow with the Company **Salary**: R8,500.00 - R15,000.00 per month Application Question(s): - Where have you gained experience in the FMCG...
-
Executive Management Assistant
5 days ago
Pretoria, South Africa University of Pretoria Full time**UP Professional and Support**: OFFICE OF THE VICE-PRINCIPAL: RESEARCH, INNOVATION AND POSTGRADUATE EDUCATION EXECUTIVE MANAGEMENT ASSISTANT PEROMNES POST LEVEL: 8 - Principal: Research, Innovation and Postgraduate Education._ - The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a...