Specialist: Roaming.technology Information
7 months ago
**Assurance **- Provide high level support to roaming department as well as other business units within MTN to ensure that all roaming faults are attended to timeously and within measured SLA’s.
- **Documentation - **Ensure record keeping of administrative details on every roaming partner. Co-ordinate with MTN OPCOs on International Roaming issues. Admin - Updating of roaming database / records. SIM Card administration
- **Workflow**:
- Timeously and accurately log, update & clear events in the Roaming Workflow and the Remedy Database. Documentation of methodologies, plans, policies, and procedures for national and international roaming.
**Team Leadership / Project Tasks**
- Supervise and or Team Lead Day to day BAU activities within assigned reference as per Roaming Workflow on Remedy
- Effectively plan the short to medium rollout of Carrier Service Roaming agreements.
- Attend meetings.
- Engineer best practice with regards to MTN business.
- Perform Vendor Management - SLA governance, KPI deliverables, etc
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