Production Manager Content and Comms

1 week ago

Cape Town, South Africa Ten Group Full time

We’re looking for a highly organised production manager to join our fast-growing content and comms team in Cape Town. This role is multifaceted and suited to an experienced writer or managerial editor who has equal lashings of creativity and attention to detail and is inherently process driven.

You will be expected to run content through the right workflows on time and allocate CRM and content resource, while evaluating briefs and writing to ensure the work aligns for both stakeholders and the creative team. You will also represent the content and comms team alongside the Global Content Editor in business-wide settings. The successful incumbent will be an adept writer, who can tackle any brief, from travel and dining to product guides and brand content, while mentoring other writers in the team.

**We are**
- a global team of upbeat and experienced writers, editors and developers spread out over 22 offices worldwide
- excited about creating content that tells the story of our service, reaching a high-net-worth and mass-affluent member base
- experts in lifestyle content covering topics such as travel, food, retail and entertainment
- passionate about creating the right content for the right person at the right time
- dedicated to innovation and quality.

**Who We Are**

At Ten our goal is simple, to become the most trusted service business in the world.

Ten is a leading global lifestyle management business with presence in over 22 offices globally and more than 1200 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

To find out more about Ten, please watch this short video here.

**Key Responsibilities**:

- Oversee the production flow of content, from stakeholder brief to end product, ensuring work is fully QAed and meets the brief
- Manage campaigns through the comms calendar, highlight any potential risks with clients, and represent the Content and Comms team in campaign meetings with the wider business
- Chase commissioning editors, writers, CRM specialists, proposition, and client services owners to ensure that content is delivered to schedule
- Work closely with the EMEA content leads to refine processes
- Act as a liaison for content with external departments, assisting with briefing processes and sign offs
- Work closely with the Global Content Editor and senior sub editor to ensure content is meticulously checked, is expressed with Ten’s tone of voice and tells the story of Ten
- Create content for guides and special projects as needed
- Onboard new team members with production processes
- Innovate and update production processes where needed
- Commitment to supporting the delivery of Ten’s environmental, social and governance goals, and promoting policy adherence

**Requirements**:

- Strong experience as a senior writer or managing editor with strong organisational skills
- Ability to communicate and influence across a variety of business units and levels of seniority
- Experience in managing workflows
- Strong people skills
- Excellent communicator, both written and verbal
- Confident playing a key role within a major company
- Strong administration skills
- Ability to grasp complicated topics, concepts, and company intricacies quickly

**Benefits**

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

**All our employees also enjoy a range of benefits**:

- Offer flexible work arrangements including Hybrid work possibilities
- Annual Leave of 15 days per annum, 20 days per annum from the second year and an additional 3 extra days of annual leave in their third year.
- One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave
- We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car).
- ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
- Access to lots of great travel and entertainment discounts as our clients members would
- There are lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish,

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