Administrator: Service Advisor
2 weeks ago
**Cargo Commercial Vehicles Airport** currently holds a vacancy for a **Administrator: Service Advisor (Non-Technical)** reporting to the **Manager: Service.** An Administrator: Service Advisor (Non
- Technical) is a customer service specialist who assists customers with vehicle maintenance and repair Services.
**Position Overview**:
This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.
APPLICATION REQUIREMENTS:
- Applications should be accompanied by an up-to-date CV indicating achievements, knowledge, skills and qualifications.
**Specific Role Responsibilities**:
- To coordinate the workflow in the service department, between service advisors, foreman and customers.
- Update service customer on all service bookings
- Communicate with all Service Staff
- Ensure workshop opening and closing daily and timeously
- Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in key safe
- Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in key safe
- Ensure job cards are signed off by Technicians and Service Advisors
- Assist and advise Technicians on quotes in a timeous manner
- Give assistance to the Controller, Foreman, Service Manager, Service Receptionist
- Follow up on parts ordered to workshop
- Ensure that the yard is locked at the end of business
- Book in vehicles
- Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership
- Ensure that all vehicles are test driven
- Record and report comebacks
- Ensure parts are ordered according to the parts ordering system
- Ensure that the workshop area is kept clean at all times
- Ensure that Technicians are properly attired as per Cargo standards
- Ensure the promotion and adherence to safety standards
- Ensure the proper tools are used for the required job
- Sell accessories and additional work
- Prepare quotations to be authorized
- Follow-up on sales not made
**Qualifications and Experience**:
- Matric/Senior Certificate or equivalent (NQF4)
- A minimum of 3 years’ Service Advisor experience
- Three years’ experience on Daimler Truck & Fuso products a must
- Clear Criminal Record
- Motor industry experience will be an advantage
- Must have excellent verbal communication skill
- Computer literacy is essential
**Skills and Personal Attributes**:
- Self-driven and resilient
- Integrity
- Team Work
- Interpersonal skills (emotional maturity / cross functional collaboration)
- Ability to cope with pressure
- Follow through skills
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