Head: Operations
2 weeks ago
This is a full-time position based in Midrand, Johannesburg. The role requires solid operations management experience and is primarily responsible for controlling all operational processes, systems and people in line with company policies as well as applicable laws. The objective is to grow a business and maintain a high level of customer service. The position is suitable to an experienced, focused, ambitious and customer-centric leader with interest in managing a growing company’s P&L.
The position has the following supervisory/specialist roles reporting into it:
- Online Channels and Operations
- Supply Chain Operations
- Project Management and Engineering
- Installations
**Responsibilities in scope of the role**:
- Ensure process across the workstreams are efficiently designed, executed and managed
- Coordinate work across the workstreams and evaluate employee performance
- Manage operation and escalate key issues to executive management
- Ensure staff members follow correct company processes, policies and procedures; and manage any deviations
- Monitor team activity and ensure that activities are properly provisioned and staffed
- Resolve escalated conflict or complaints from customers and employees
- Analyse processes and continuously develop more effective or efficient processes and tactics to manage operations
- Establish and achieve operational and financial objectives of the organisation
- Generate reports and present management information effectively and at the right time
**Skills**
- People management skills
- Strong Organisational and communication skills
- Effective problem solving and ability to multitask
- Engineering management and Solar PV experience will be an advantage)
- Process and quality management skills (ISO9001, for example)
**Education/Experience**
- Degree in Engineering or equivalent management or technical qualification
- At least 5 year experience in a team supervisory or management role
- Proven success in managing business operations and leading teams of different disciplines
- At least 1 year solar PV experience
- Driver’s licence
**Salary**: R40,000.00 - R50,000.00 per month
Ability to commute/relocate:
- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
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