Communications and Engagement Manager

2 weeks ago

Durban, South Africa Tych Business Solutions Full time

**Job ID**: 83865**Date Posted**: Posted 7 hours ago**Expiration date**: March 8, 2024**Location**: Durban**Job Title**: COMMUNICATIONS AND ENGAGEMENT MANAGER - DURBAN - KWAZULU NATAL

Main Responsibilities

(summarize in short sentences the key responsibilities and tasks that require 5% or more of the time of the incumbent)

Employee Engagement Strategy
- Develop, implement, and continually improve employee engagement strategies tailored to the unique needs of both bargaining unit and non-bargaining unit employees, and aligned with the company’s overall strategy.
- Collaborate with HR and leadership to conduct regular employee surveys and feedback sessions to assess employee satisfaction and engagement levels.
- Analyse results from employee survey and feedback sessions and recommend action plans to address areas of improvement.
- Collaborate with cross-functional teams to develop and implement programs promoting a positive work culture and to celebrate employee accomplishments and contributions.

Internal Communication
- Develop and execute a comprehensive communication plan, aligned to company values and goals, to ensure consistent and transparent flow of information throughout the organisation, ensuring that employees are informed and engaged.
- Create and distribute regular newsletters, announcements, and updates to share company news, milestones, and important information.
- Facilitate regular town hall meetings, focus groups, and other forums to encourage two-way communication and address employee concerns.
- Develop and implement effective communication channels for all employees, ensuring timely and accurate dissemination of information.
- Craft engaging and creative communication initiatives to foster employee involvement and create a sense of belonging.

External Communication
- Craft and execute external communication plans to build and maintain the company’s brand image and reputation.
- Develop press releases, media kits, and other materials for media outreach and public relations efforts.
- Liaise with media representatives and act as a spokesperson for the company when necessary.
- Monitor media coverage and respond to inquiries or issues proactively.

Content Creation
- Create compelling and engaging content for various channels, including website articles, blogs, and social media posts.
- Ensure all content aligns with the company’s brand voice, values, and communication objectives.

Intranet and Internet Management
- Oversee the intranet platform, ensuring it remains an effective tool for internal communication, collaboration, and knowledge-sharing.
- Manage the company’s internet page, ensuring it is up-to-date, user-friendly, and showcases our services and achievements.
- Implement Search Engine Optimisation (SEO) strategies to optimize web presence and increase online visibility.

Social Media Management
- Develop and execute social media strategies to increase the company’s online presence and engagement with both employees and external stakeholders.
- Monitor social media channels and respond to comments, messages, and mentions promptly.
- Track and analyses social media performance metrics, making data-driven decisions to improve reach and impact.

Crisis Communication
- Develop crisis communication plans to handle potential issues and manage the company’s reputation during challenging times.
- Work closely with senior leadership and relevant departments to ensure a unified and timely response to crises.

Change Management
- Analyze data to drive informed decision-making and process improvement.
- Prepare detailed reports, presentations, and documentation for project updates and financial results.
- Maintain comprehensive project records and documentation in compliance with company standards.

Strategic Project Management
- Lead and oversee financial special projects from initiation to completion, ensuring alignment with the company’s strategic objectives.
- Develop project plans, budgets, and timelines, and monitor project progress.
- Identify key project stakeholders and ensure effective communication and collaboration.

Financial Analysis and Modelling
- Conduct comprehensive financial analyses, including budgeting, forecasting, and risk assessment.
- Develop complex financial models to assess project feasibility, ROI, and impact on the company’s financial position.
- Provide insights and recommendations based on financial analysis.

Change Management
- Partner with management to effectively communicate organisational changes, ensuring employees understand the reasons and impact of these changes.
- Support change initiatives by providing communication plans, tools, resources, and support to help employees adapt to new processes or systems during transitions.
- Act as a change advocate, promoting understanding, acceptance, and engagement during organisational changes.

Team Management
- Collaborate with the Learning and Development team to deliver training programs

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