Office and Switchboard Administrator
2 weeks ago
3years
- Ensure guests are acknowledged, with kindness, warmth, and sincerity, when entering and departing the reception area
- Engage with guests by providing information related to the estate, the facilities & experiences.
- Conduct estate tours with guests.
- Operate telephone and switchboard service for all calls.
- Refer calls & provide assistance to the appropriate person depending on the nature of the call.
- Maintain a register of bookings and reservations and communicate with the Security department.
- Compile and update data related to the area of activity.
- Complete and distribute information that needs to be communicated around the estate.
- Correct and update the electronic telephone directory.
- Ensure that lunch and dinner booking sheets from the restaurant get communicated to the appropriate departments.
- Keep management informed of all concerns that guests raise.
- Ensure all lost property is handed and signed over to the security manager.
**Qualifications and Experience**:
- Matric
- Minimum 3 years of reception/switchboard experience
- Must have an excellent speaking voice
- Knowledge of switchboards and phone systems
- PMS
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