Yutiliti Isp Helpdesk Junior Support Agent
4 months ago
**INTRODUCTION**
**ABOUT THE COMPANY**
Yutiliti is a division of Lightstruck. Lightstruck's vision is to develop, own and operate high-end, last-mile fibre for the long-term economic and social benefit of the communities in which it is deployed. Lightstruck intends to bring rapid and reliable fibre to communities across Southern Africa. Yutiliti provides a digital utility to homes and businesses by providing internet packages within their LIVE areas.
**DUTIES & RESPONSIBILITIES (all after on-the-job training)**
- Provide first level contact and convey resolutions in response to customer issues
- Appropriately escalate unresolved queries to the next level of support
- Track, route, and redirect problems to the correct resources
- Update customer data and produce activity reports.
- Walk customers through a problem-solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Ensure proper recording, documentation and closure
- Grow your knowledge of help desk procedures, products, and service
Office hours
- Monday
- Friday: 8 hour working day (08h00-17h00 or 11h00-20h00)
- No overtime, weekends or public holiday work
**DESIRED EXPERIENCE & QUALIFICATIONS**
- Willingness to learn and be trained
- Proficiency in English & Afrikaans
- Interest in working with help desk software, databases, and remote control
- Good typing with good spelling and grammar attributes
**INTERESTED?**
Please include a copy of an updated CV, accompanying motivational letter and a clear copy of your qualification
**Job Types**: Temporary, Internship
Contract length: 6 months
Ability to commute/relocate:
- Blouberg, Western Cape: Reliably commute or planning to relocate before starting work (required)
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