Credit Operations Supervisor: Collections

4 weeks ago


Pretoria, South Africa Truworths Full time

We are looking for someone to lead, guide, develop, support and manage a team of Collectors, while ensuring that key performance requirements are achieved and delivered in line with operational requirements, processes and systems.
**Key Responsibilities**: - Staff scheduling - Staff training - Staff performance monitoring - Managing poor performance - Recruitment - Managing the daily work flow processes - Daily, weekly and monthly reports - Call monitoring - Rotating night shift
**Qualifications and Experience**: - Matric - Previous supervisory experience (minimum of 3 years) - Essential to have experience and knowledge of Vision Plus, as well as experience in a Call Centre/Credit environment. Collections experience would be required.
**Competencies**: - PC literacy (Word, Excel, Outlook) - Exceptional verbal and written communication skills - Strong people skills - Pro-active and energetic - Highly service orientated and results driven - Must be able to multitask and make decisions - Organised and methodical - A role model with Credit Services - Leadership potential - A strong track record of consistent performance within Credit Services



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