Branch Manager
7 days ago
Minimum Experience
- (Mid-size - Large branch) 5-8 years’ relevant experience, of which 3-5 years’ business operations management experience.
Minimum Qualification
- Qualification in relevant field of study (Diploma or equivalent, NQF5).
Preferred Qualification
- BCom degree or equivalent business degree/diploma NQF6+.
Minimum Requirements
- Computer literate with an intermediate level of comfort with Excel and Outlook.
- A valid, unendorsed drivers’ license.
Job Outputs:
- Develop, implement and drive a branch strategy and related improvement plans aligned to the greater Operations strategy.
- Revenue, budget and branch profitability management.
- Monitor the high-level revenue, costs, profitability, risk and customer service delivery data and metrics, taking corrective and preventive action where required.
- Continuously monitor actual process turnaround times and quality standards and resolve issues efficiently to enhance effective customer service delivery.
- Build sustainable customer relationships to ensure retention of customers and growth.
- Implement and oversee compliance and governance processes and policies to manage risk liability.
- Seeking, maximizing and leveraging business and growth opportunities.
- Handling and effectively resolving customer queries and correspondence.
- Management of administration, e.g. banking, management reports etc.
- Sales
- Ensure that assets are fully utilized at all times.
- Manage and reduce overhead costs.
- Effective daily fleet planning.
- Enhance profitability through effective yield management.
- Ensure that all staff follow all applicable policies and procedures.
- Create an engaging, enabling and productive work climate.
- Management and development of staff which includes providing guidance and direction to team members; setting performance standards, measuring performance and providing regular feedback; training; employee relations; recruitment etc.
Competencies:
- Communication skills
- Business and Operations Management
- Business Development/Sales
- Analytical thinking
- Empowering people
- Relationship building
- Commercial thinking
- Driving results
- Openness to change
- Remaining composed
- Conflict management
- Managerial competence
- Operations Risk Management
- Customer focused
- Ethnics and Values
- Time management
- Reporting
- Able to work under pressure
- Negotiation Skills
- Ability to provide counselling, coaching, mentorship and support to ensure harmonious work environment.
Personal Attributes:
- Committed
- Professional
- Resilient
- A ‘driver’ in their personality style; competitive by nature and ambitious for results.
- Independent, a self-starter.
- Comfortable with a fast pace, unpredictability and frequent change.
- Proactive, able to demonstrate initiative.
Able to remain committed to creating and maintaining high quality and standards
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