Entry-level Desktop Support Technician
4 months ago
**Key Responsibilities**:
- Provide desktop and technical support to end-users on-site and remotely.
- Diagnose and resolve hardware, software, and network issues.
- Set up new employee workstations, including PCs, phones, and other required equipment.
- Manage user accounts, passwords, and permissions using Entra ID and other tools.
- Monitor and troubleshoot basic network connectivity issues.
- Assist with maintaining hardware inventories and IT asset management.
- Provide basic IT training and guidance to employees as needed.
**Key Performance Areas**:
- ** Problem Resolution**: Timely and effective resolution of technical issues to minimize downtime.
- ** Customer Service**: Provide excellent support with a positive, helpful attitude.
- ** Documentation**: Accurate recording of issues, solutions, and asset tracking.
- ** Team Collaboration**: Work closely with other IT staff to ensure seamless support.
**Required Skills**:
- Proficiency in Windows OS, macOS, and Office 365.
- Basic knowledge of networking concepts (DNS, DHCP, TCP/IP).
- Experience with troubleshooting hardware components like desktops, laptops, printers, etc.
- Familiarity with remote support tools and ticketing systems.
- Strong interpersonal skills and a customer-service mindset.
- Ability to prioritize tasks and work under pressure.
**Qualifications & Requirements**:
- Minimum 1 years of relevant desktop support experience.
- An IT-related certification (e.g., CompTIA A+, Microsoft MTA, or equivalent) is preferred.
- Strong organizational and problem-solving abilities.
- A valid driver’s license
- Must have a keen interest in learning new technologies and tools.
If you’re a proactive problem solver with a passion for technology, we encourage you to apply
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