Desktop Support Technician
6 hours ago
Key Performance Areas:
- Providing Desktop hardware and software support 30%
- Commissioning new desktops and phone extensions 20%
- Providing support with the company VoIP system 10%
- Providing level 1 administration support on the company Office 365 tenant 15%
- Complete daily IT checks and provider reports 15%
Competency Requirements for Position
Knowledge:
- Knowledge of desktops and server hardware and operating systems
- Knowledge of Customer Service principles
Skills:
- Skilled in installing and troubleshooting desktops and server hardware and operating systems
- Written and verbal communication skills
Behavioral:
- Customer Responsiveness
- Problem solving
- Accurate
- Attention to detail
- Ability to operate independently
Minimum Qualification:
- Matric Qualification
- COMPTIA A+, Network +, MCITP
Minimum Experience:
- 2 years experience in an ICT environment repairing desktops and preferably also repairing servers
Other Requirements:
- Must be willing to work overtime, if required
Job Grade:
- C1
Key Stakeholder Relationships
Internal
- All Departments
External
- Suppliers
Key Performance Areas & Indicators
Provide Desktop hardware and software support
- Respond to ticket logged by internal department - Respond within 1 hour to ticket
- Diagnose possible hardware faults and take appropriate corrective action to resolve problem - Accurate diagnosis of root causes - Efficient resolution
- Diagnose possible software faults and take appropriate corrective action to resolve problem - Update Remedy on a daily basis
- Provide the company staff/management with regular progress reports - Positive Customer feedback
Commission new desktops and phone extensions
- Prepare operating system and load applicable software - Install within 2 hours
- Install desktop hardware and applicable telephone - Complete within 30 minutes
- Provision VoIP extensions - Complete within maximum of 4 hours
Providing support with the company VoIP system
- Diagnose possible hardware faults and take appropriate corrective action to resolve problem - Accurate diagnosis of root causes - Efficient resolution
- Diagnose possible software faults and take appropriate corrective action to resolve problem - All licenses are allocated correctly
- Manage available Mitel extension licenses and extension allocation information - Extension information is up to date
Providing level 1 administration support on the company Office 365 tenant
- Provide support to reset the company staff user accounts and passwords - Respond within 15mins of request
- Provide support to unlock the company staff user accounts - Efficient resolution
Complete daily IT checks and provide reports
- Complete daily HSBC DR and boardroom checks. Provide status reports - Accurate and timeous reports to System Administrator
- Provide IT asset reports desktop and software license reports -
- Complete daily physical inspection of the company IT equipment racks.
- Provide status report
-
Desktop Support Technician
1 week ago
Johannesburg, South Africa Elite Search and Selection Full timeGauteng, JHB - Northern Suburbs - R 15000 - R 20000 Monthly Basic Salary**Position: Desktop Support Technician** A successful Managed Services company is looking for an energetic Desktop Support Technician to join their growing and dynamic team. You will be based at one of their clients in the South of JHB and you will be responsible for: Logging tickets,...
-
IT Desktop Support Technician
7 months ago
Johannesburg, South Africa Elite Search and Selection Full timeGauteng, JHB - Northern Suburbs - R 18 000 - R 22 000 Monthly Cost To Company**Role**: IT Desktop Support Technician - Onsite **Location**: Johannesburg A leading IT Managed Services company is looking for an energetic IT Support Technician to join their growing and dynamic team. If you want to learn and grow, this is the company for you! **Role**: You will...
-
IT Desktop Support Technician
7 months ago
Johannesburg, South Africa Professional Resources Partners Pty Ltd Full time**IT Desktop Support Technician** Location: Aeroton (Johannesburg South). **Duties**: - IT Support - Manage and coordinate IT Contracts and service providers. - Manage Computer set-up. - Making sure that incidents are solved on time. - PC maintenance - Software installation - Monitor software and hardware locally and remotely. - Manage CCTVs Minimum...
-
Senior Desktop Support Technician
7 months ago
Johannesburg, South Africa Disruptive IT Full timeThis is a contract on-site role for a Senior Desktop Support Technician who will be responsible for providing technical support for desktop computers, printers, troubleshooting hardware and software issues, and repairing computers. The Senior Desktop Support Technician will work closely with the IT team to optimize systems and enhance the user...
-
Desktop Support Technician
7 months ago
Johannesburg, South Africa Pink Elephant Full time**MAIN RESPONSIBILITIES**: - Log incidents and follow through to resolution - Manage incoming calls according to SLA specifications and escalation procedure - Implement and Maintain Hardware and Software Standards - Troubleshooting and resolving Hardware or Software issues - Implement Corrective Measures that is within IT Operators scope of work -...
-
Junior Desktop Support Technician
7 days ago
Johannesburg, South Africa Elite Search and Selection Full timeGauteng, JHB - Northern Suburbs - R 16 000 - R 18 000 Monthly Basic Salary**Role: IT Desktop Support Technician - onsite** A leading IT Managed Services company is looking for an energetic IT Support Technician to join their growing and dynamic team. If you want to learn and grow, this is the company for you! **Role**: You will be on-site at a client:...
-
Desktop Support Technician
2 weeks ago
Johannesburg, South Africa Boardroom Appointments Full timeExcellent contract opportunity available for an experienced Desktop Support Technician **Qualification and experience**: - A+ and N+, or Diploma in IT - At least two years' experience in an IT performance analysis and end-user support role. - In-depth and current knowledge of computer programs and hardware. - Proficiency in customer relationship...
-
Desktop Support Technician
2 weeks ago
Johannesburg, South Africa Tower Group Full timeDesktop Support Technician required for a 3 to 4 month contract for a client in their IT Department.2 years + experience required as well as experience with working with internal and external clients with regards to their IT queries. **Qualifications and Certificates**: - Matric - Information Technology Diploma - Certified in Computer Engineering - MCSE:...
-
Junior Desktop Support Technician
21 hours ago
Johannesburg, South Africa Elite Search and Selection Full timeGauteng, JHB - Northern Suburbs - R 16 000 - R 18 000 Monthly Basic Salary**IT Desktop Support Technician** **- (on-site)** A leading IT Managed Services company is looking for an energetic and dynamic IT Support Technician to join their fabulous team! If you want growth and development, this is the company for you! **Role**: You will be on-site at a...
-
Desktop Technician
4 weeks ago
Johannesburg, Gauteng, South Africa Happy Elephant Full timeJob SummaryWe are looking for a skilled Desktop Technician - On-Site Support professional to deliver high-quality technical services to our clients. The successful candidate will be responsible for troubleshooting hardware and software issues, resolving Windows operating system errors, and implementing virus detection and eradication procedures.
-
IT Desktop Support Technician
7 months ago
Johannesburg South, South Africa Cloud Integration Services (Pty) Ltd ta Ukuzimanya Full timeIT company in Cape Town looking to employ an IT Support Technician at our Johannesburg and Cape Town offices. Qualifications/experience: - Matric - Proficient in PC hardware and printer troubleshooting and repair - Working knowledge of TCP/IP Networking - Working knowledge of desktop imaging and deployment Personality Traits: - Punctuality - Ability to...
-
Junior Desktop Support Technician
5 days ago
Johannesburg, South Africa MIT Auto Parts Full timeMIT Autoparts is a wholesale distributer of aftermarket autoparts with 25 years in the trade. We currently have a vacancy for a Junior Desktop Support Technician to provide first line desktop support to end users. The position is office based in Germiston. **Key Responsibilities**: - Auditing - Hardware and Software, Managing backup. - Updating tickets -...
-
Desktop Support Technician
4 months ago
Johannesburg, South Africa Pink Elephant Full time**Responsibilities**: - The Deskside Technician will provide client specific IT support to the End Users, handle IT related problems in order of priority and within the optimum time scale, in accordance with procedures and project SLA’s. - This role will require an individual to solve customer support issues by visiting the customer’s location and may...
-
Desktop Support Technician
1 day ago
Johannesburg, South Africa Recru-it Full timeKey Performance Areas:- Providing Desktop hardware and software support 30%- Commissioning new desktops and phone extensions 20%- Providing support with the company VoIP system 10%- Providing level 1 administration support on the company Office 365 tenant 15%- Complete daily IT checks and provider reports 15%Competency Requirements for PositionKnowledge:-...
-
Desktop Support Technician
14 hours ago
Johannesburg, South Africa Rad Resources Full timeProviding Desktop hardware and software support.Commissioning new desktops and phone extensions.Providing support with VoIP system.Providing level 1 administration support on Office 365 tenant.Complete daily IT checks and provider reports.MINIMUM QUALIFICATIONS: Matric QualificationCOMPTIA A+, Network +, MCITPMINIMUM EXPERIENCE:2 years experience in an ICT...
-
IT Desktop Support Specialist
4 weeks ago
Johannesburg, Gauteng, South Africa Elite Search Full timeJob Title: IT Desktop Support SpecialistJob Summary:Elite Search is seeking an experienced Desktop Support Technician to join our team. As the primary on-site IT support specialist, you will be responsible for managing and resolving a wide range of technical issues, from password resets to backup failures and VPN connectivity problems.Key...
-
Desktop and Network Technician
3 weeks ago
Johannesburg, Gauteng, South Africa The Personal Link Full timeJoin us as a Desktop and Network Technician at The Personal Link in East Rand! We are seeking a highly skilled professional with a passion for troubleshooting and resolving technical issues.In this role, you will work closely with our team to provide exceptional customer service and support. Your key responsibilities will include managing printer support...
-
IT Desktop Support Technician
7 months ago
Johannesburg, South Africa Elite Search Full time**Role**: You will be on-site at a client: Logging tickets, troubleshooting (password reset to resolving back up failures etc, VPN issues) all while adhering to their SLA. In addition, you will be involve in Active Directory, supporting Microsoft Office, Office365 products, MS Office, Windows 7 Windows 8.1, Windows 10 desktops, laptops, printers, networked...
-
Desktop and Av Support Technician
7 months ago
Johannesburg, South Africa Dimension Data Full timeAs a Desktop Support Engineer, you will be responsible for providing technical support to our desktop users. You'll ensure that all of the systems in use by our clients are working properly and are regularly updated. Must have Desktop Support and Audio Visual Support experience. **Requirements - Provide customer facing support and assistance to end-users -...
-
Desktop Support Technician
2 weeks ago
Johannesburg, South Africa Elite Search Full time**Requirements**: 3+ years experience with support covering Desktop, A+, N+ and ideally an MCSE (advantageous). Must be a peoples person and calm under pressure, good communications skills and good at trouble shooting. Valid drivers license and own reliable car.