National Franchise Manager

3 weeks ago

Johannesburg, South Africa Complement Recruitment Full time

**National Franchise Manager - Johannesburg**

**Salary: R50-55K CTC**

**Purpose of Position**:
Complement Recruitment are recruiting for a National Franchise Manager for a permanent position in Germiston, Johannesburg, Gauteng. The main responsibility of this role is to build a successful Franchise Company in the Courier Express Parcel industry by developing a network of franchisees for the RSA domestic market, Africa and Internationally

**Minimum Requirements**:

- Grade 12. Relevant Tertiary Qualification (would be advantageous).
- Experience in the and courier/express road freight industry.
- 3 years’ experience at mid management level within Franchise or Courier industry.
- South African Citizen with Clear criminal record

Skills And Knowledge:

- Ability to operate independently.
- Entrepreneurial
- Self-motivated
- Disciplined to create order in daily work.
- Ability to communicate at all levels and strong interpersonal skills.
- Customer and supplier focus
- Computer literate (MS Office at an advanced level)
- Ability to interact with I.T. teams in development of new products.

**Duties**:

- To develop a franchise model that can be contained in a prospectus that offers sufficient

opportunity and support value to be attractive to potential buyers. This should include Value

Added Support Services, commercial models as well as operational and brand standards.
- To develop a User-Friendly International offering to be sold through the Franchises.
- Finalize Master Franchise Agreements at appropriate levels including regional, courier and agency.
- To successfully open Franchisees according to targets set by the VAS Executive which includes

sourcing appropriate buyers that provide long term chances of success.
- Grow in skills and knowledge both domestic and international markets through leveraging off

external resources / courses where required.
- Understanding the legal complexities surrounding Franchises in general in various geographic markets
- Publishing a Franchise Manual detailing all operational SOPs, reporting protocols and CI standards to be applied.
- Travelling to existing Franchisees for auditory purposes to ensure compliance to all set standards.
- Create a business and financial model delineating income and expenses between the business units, the new Franchisor, and the franchisees.
- Developing a pre-paid catalogued product voucher system as a commercial offering.
- Carry out all duties in accordance with ISO specifications.
- Develop a streamlined and efficient operational support structure exploiting synergies with existing centres of excellence to support franchises with operational and financial queries and proactively drive service.
- Ensuring sufficient social media presence and marketing support to underpin growth.
- Develop reporting protocols on appropriate interim intervals at all levels.
- Continually research and launch new products at appropriate intervals.
- Project management skills

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