Travel Specialist
4 weeks ago
**Hospitality and Outdoor - Travel Specialist - Luxury Safari Company - Johannesburg, Gauteng**
**Requirements**:
- Minimum 3-5 years’ experience previous tour consulting (essential)
- In-depth knowledge of Tourplan (advantageous)
- Good knowledge of Southern and East Africa destinations (preferable)
- Willingness and drive to learn and grow within the department
- Good understanding of terms and conditions, Product knowledge, third party and client product destinations
- Have a great understanding of travel industry channels
- Excellent computer skills including:
- Tourplan (advantageous)
- ESS is essential
- WETU
- Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
- Understanding and knowledge of the different markets in which the client operates in
- Relevant understanding of Business to create and formulate a strategy and make commercial decisions
- Sales process and methodologies
- Problem-solving skills
- Experiential Creativity (Crafting Experiences)
- Guest/Client Delight
- Must have great interpersonal skills
- Must work efficiently, have a sense of urgency, be diligent and self-motivated.
- Being a team player (essential)
**Duties and responsibilities**:
- Creative planning and designing of guest itineraries (according to their budget) or out of the box planning and designing of leisure FIT tailor-made itineraries
- Managing the reservations process for bookings from quote to finalising, including invoicing and travel documents
- Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
- Emergency duty will be on a rotational basis as per the DMC Emergency BOP
- Working hours early and late shift on a weekly rotational basis
- Calm and professional manner of servicing agents and guests
- Proactive selling of our products and services ensuring the best possible safari for the guests
- An independent, curious and “can do it” nature
**Package on offer**:
- Salary dependent of experience
- Live out
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