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Travel Specialist Support
4 weeks ago
The Travel Specialist Support provides administrative support to the Africa Travel Specialist team throughout the bookings, confirmation, and travel stage of a guests holiday. They are aligned to 2-3 Africa Travel Specialists and are responsible for assisting in all administrative details pertaining to a travel itinerary and the accompanying travel documentation.
KEY FOCUS AREAS
- Assist to hold accommodation on the system and 3rd party, when required.
- Sends proposal/quote on additional services i.e touring and experiences, and /or transfers.
- Books and Confirms additional Services (touring, experiences, transfers, restaurants)
- Issues invoice for additional service costs
- Daily banking for additional services
- Captures access confirmation details for additional services.
- Builds Guest Profile and input guests slashes on PAN.
- Assist with Visa application documentation when necessary.
- Prepares Travel Documentation - Itinerary / Pre-Departure Info
- Arranges Guest Gifting, if required
- Reconfirm all services prior arrival.
- Debriefing to the Africa Travel Specialist of guest arrivals
- Guest Liaison on the Ground
- Post Travel Services (Welcome Home/Thanks email)
- Forward complaints to line manager
- Inbox management for allocated buddy
REQUIREMENTS QUALIFICATIONS AND SKILLS
- Matric - Tertiary qualification in Travel and Tourism - Min 2 years travel experience
- Strong sales acumen
- Excellent verbal and written communication skills
- Ability to deal with guests in a professional and courteous manner.
- Computer literacy, and experience with operating system advantageous
- Experience in selling Southern Africa destinations.
- Ability to work under pressure.
- Ability to work independently, and as part of a team.
APPLICATIONS CLOSE 15 May 2024
EFFECTIVE DATE June 2024
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