Re Advertisement Product Support Sales
15 hours ago
**Key Outputs**
- Build productive, professional relationships and strategic partnerships with key personnel in assigned customer accounts. Proactively assess, clarify and validate customer needs on an ongoing basis
- Advise customers on immediate equipment repair needs, service letters, PIPs, PSPs, SOS and Product Link. Help customers with warranty issues and develop proactive before-failure repair strategies
- Connect dealer leadership with customers as appropriate
- Consult with customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
- Coordinate the support of sales specialists, implementation resources, service resources and other sales and management resources as needed to meet customer expectations
- Use a CRM system to log all customer site visits, inspections, competitor visits and opportunities, and to manage customer information like contacts and feedback
- Analyse leads generated by OLGA and use them to build call plans and sales goals
- Assist with quotes for parts, service and equipment management solutions
- Conduct equipment inspections (Cat Inspect and CTS) and record the status of aspects of the machine using Cat Inspect.
- Schedule maintenance, ensuring service technicians and field service know what machines need to be seen specifically
- Acquire and use dashboards on sales activity (calls, logs, etc.), POPS, Caterpillar indicators, customer surveys
- Understand the full-range of the dealership's product offerings and how they are intended to meet business and customer needs
- Lead dealership strategic account planning process that develops performance objectives, financial targets and critical milestones for one and three-year periods for specific customer accounts
- Meet assigned targets for sales quota, profitable sales volume and strategic objectives
- Engage in training events that continually grow skills to effectively respond to changing markets and transitioning business strategies
**Qualification, Experience and Competencies**
- Qualified diesel/earthmoving equipment mechanic (or equivalent qualification)
- B.Tech Sales/Marketing Diploma or Certificate (or equivalent experience)
- 3 to 5 years' Caterpillar experience as a mechanic with Field experience (or Product Support Sales Representative LEVEL 1)
- PSSR Foundational Certification Completed
- High competence in Microsoft Office
- SAP and CRM exposure
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