Manager: Network Centre Operations
3 days ago
**Core Description**:
Responsible for the maintenanace of an area's core telecommunication network. This includes Special Service activation and assurance, quality acceptance and commissioning of new network elememts. Through planning, leadership, coordination, measurement and control, to optimally use resources to ensure that the network is functioning above acceptable standards.
**Competencies**:
FUNCTIONAL KNOWLEDGE:
Telkom Policies & Procedures; Financial Management; Problem Solving; Business Acumen; Change Management; Conflict Management; Communication; Business Planning; Business Processes; Operational System; Management Tools; Technical; Project Management
FUNCTIONAL SKILLS:
Decision Making; Conceptual Ability; Cross Functional Teamwork; Diversity Management; Empowering; Information Capacity; Leadership Communication; Motivational Capacity; People Development; Performance Achievement; Visionary Thinking; Innovation; Emotional Intelligence
ATTITUDES/LEADERSHIP COMPETENCIES:
Business & Market Leadership; Organizational, Personal & Thought Leadership; Proactive; Integrity; Values Aligned with Telkom Values (CHART)
**Responsibilities**:
Responsible for the integration and execution of business drivers and key business objectives (10%)
- Implement an operational plan and identify targets & goals for the environment to align with the Business Plan
- Compile an action plan
- Manage and execute Supplier Support contracts (Cisco Partner Support)
- Participation in business process design and implementation (New products & processes)
- Monitor and track material inventory
Manage Networks and Customer Service Delivery (20%)
- Build and manage relationships with relevant stakeholders, i.e. Internal and external customers
- Inform, consult and escalate high impact business deviations impacting on customer satisfaction
- Obtain required information from key role players
Manage people performance and development (20%)
- Compile and execute Human Capital Plan
- Provide feedback, coaching and set performance standards
- Implement corrective actions, i.e. managing underperformance and correcting behaviour
- Develop staff/ customers
- Provide appropriate training and development initiatives
- Manage and assess performance and competence and recognize and reward performance
- Establish and enable sound work environment and culture for optimum staff performance
Drive compliance as per Telkom policies (10%)
- Implement conducive/ legislative environment
Drives operational efficiencies (30%)
- Improve network/ service & platform performance
- Upgrade network, services and Platforms
- Maintain network and services systems
- Conduct special investigations
- Technical Operational management: Manage availability of Operational systems, maintain planning databases and business processes
Manage the development of budgets, expenditure and performance reporting (10%)
- Manage finances of section and monitor operational (OPEX/CAPEX) budget
**Required Certification**:
None.
**Qualifications**:
Electrical Engineering/ Information
Technology degree or Diploma and/or
Business Management Diploma/ Degree (at
least NQF level 6)
**Experience**:
5 years experience in a relevant
technical/ business environment and 2
years supervisory experience
**Special Requirements**:
Valid driver's license
Flexible working hours
**Comments**:
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