IT Technician

**Purpose of the Job**
- Maintain uptime of JDJ computer, telephone and Network infrastructure.
- Look at system inefficiencies and recommend solutions
- Lower cost of running existing system
- Understand infrastructure and optimise
- Responsible for all branches hardware
- Facilitate transport of hardware to main lab and from Main Lab to Branch
- Maintain relationship with suppliers
- Create Site specific SOP concerning IT queries.
- Create IT Policy

**Key Performance Areas**
- Map out existing infrastructure
- Evaluate existing hardware
- Create a maintenance plan on existing hardware
- Create a budget for planned maintenance and replacement of ageing infrastructure
- Migrate phone system from Telkom to VOIP system
- Change printing from local printers to Network printers
- Liase with Service providers and assess service levels we receiving
- Manage our exchange server
- Create new Users and removal of unused accounts
- Ensure all our cabling in our server cabinets are neat and labelled
- Ensure all computer cables are neat and tidy
- Schedule maintenance across all branches
- Repairs to hardware and Software returned in a timeous fashion to include but not limited to,
- Travel when required to our branches to assess and effect repairs.
- Compulsory
- Individual must be a people person
- Technical asset register for all company sites
- Support the day-to-day needs of the business by providing data analysis, project deliverables and operational needs to achieve strategic objectives.

**Key Attributes**
- Good working knowledge of computer industry, not less than 5 years
- Must be able to communicate well and have good decision-making skills.
- Good interpersonal skills
- Must be ethical and well mannered.
- People orientated and results driven.
- Must be able to work both independently as well as in a team
- Must be able to work under pressure and meet deadlines within available time frames.
- The ability to form working relationships with people at all levels
- Attention to detail
- Diplomacy and the ability to deal with difficult situations
- Maintain confidentiality

**Skills**
- People management
- Presentation
- Negotiation / Communication
- Problem solving

**Educational requirements and experience**
- Grade 12
- Good computer skills - Microsoft Office
- Must have valid code 08 drivers licence
- A+ and N+
- Working knowledge of VOIP systems
- Working knowledge of Microsoft Exchange

**Job Types**: Full-time, Permanent