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Risk and Trading Officer

4 months ago

Cape Town, South Africa LulaBet Full time

Company Description

Our aim is to deliver a world class betting experience by providing professional and friendly service, delivered on a state-of-the-art platform.

We are a dynamic and experienced team, in an exciting new company looking for passionate people to join us. Do you thrive in a fast-paced environment and would like to be part of a motivated team - then this is for you

**Job Description**:
**The Role: Risk and Trading Officer**

You will be reporting to the Risk and Compliance Manager, you will be responsible for monitoring, investigating, and reporting on exploitative sports and casino play, syndicate activity, bonus abuse and AML/FIC compliance.

You will further assist the Trading Department with Trading duties, for which you will report to the Trading and Product Manager, you will be a key resource sitting between operations and the MTS, you will play an active role in assisting marketing with identifying key events and markets to be delivered to our customers, and assisting Support with Sports and Casino queries.

Your day will vary from performing Risk and Compliances related duties to Trading and Product related duties, as set out below.

Here is what you will be doing (the important stuff)

**Risk and Compliance**:

- Detect and prevent fraud across product verticals
- Conduct analysis on advantage/exploitative play and recommend action
- Conduct investigations on customer accounts and disputes and report to management
- Assist with FIC/AML compliance and conduct EDD investigations when required
- Checking withdrawals as per internal limits
- Liaise with the MTS provider on an ongoing basis
- Liaise with the software provider technical support team where necessary
- Assist Marketing and Customer Service as required
- Work with the payments team in investigating financial fraud
- Maintain high level of awareness on internal policies, systems, and procedures
- Compile reports and perform any other ad hoc duties that may be requested by management

**Trading**:

- Monitor real-time sports events/ results
- Perform customer analysis
- Monitor customers bet limits utilizing the stake factoring tools and monitoring Stake Factored accounts
- Investigate and analyse market trends to obtain insight that assist in the prediction of customer betting patterns
- Observe competitor activity and escalate where appropriate
- Liaise with various internal departments in relation to escalations
- Assist Marketing with identifying key events and markets, testing of promotions and associated Ts & Cs
- Keep up to date with sporting activity by following sports events and new updates
- Logging of errors or problems on the website and with Vendors
- Liaise with the software provider technical support team where necessary
- Perform other trading duties that may be requested by management

**Qualifications**:
**The essentials**:

- Matric / Grade 12 or higher (essential)
- 3 Years' experience in an IGaming/Sports environment
- Experience in working with an MTS
- Knowledge of Bookmaking theory and Sports Betting
- Risk Analysis experience
- Knowledge of the South African regulatory framework
- Detailed understanding of Casino product

**Some desirables**:

- Relevant Legal/Risk related Degree/ Diploma
- Experience in VIP services and bonusing
- In depth knowledge of the math's driving Bonusing and Retention strategy
- Knowledge of enterprise level Compliance and best practice

Additional Information

We offer competitive packages, a great work environment and a promise that you won’t be bored if you are prepared for a challenge and want to build something great.