Personal Lines Claims Handler

2 weeks ago


Pretoria, South Africa Energy at Work Projects Full time

**Duties**:

- Capturing of all new claim where applicable.
- One point of contact for the client/broker and adherence to first call resolution.
- Deliver exceptional client service that exceeds customers’ expectations through proactive, innovative

and appropriate claims handling.
- Ensures that customer claim is handled efficiently
- Attend to validation and first call actions on all claims within 1 working hour after registration.
- Achieve minimum targets were applicable.
- Maintain appropriate diaries and messages on the operating system.
- Client input and communication is an integral part at the start of the entire claims value chain, ensuring

that complete and accurate data/documentation is obtained and captured. This determines the direction

of the claim to the entire claims value chain.
Requirements:
Matric is an essential requirement
- FAIS Credits (as per FAIS requirement) (Non neg)
- Must be Fit & Proper in terms of the FAIS Act
- Regulatory Exam: Representatives
- Must not be debarred with FSB



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