Transport Execution Agent

7 months ago

Durban, South Africa RCL FOODS Careers Full time

**Vector Logistics**, a division of RCL FOODS, is on the hunt for a** Transport Execution Agent** to join our **Transport** **Excellence Team** at eThekwini Depot. This individiual will drive a consistent Customer Service Experience by ensuring Superior in trade Execution of daily route assignments through interactions with Drivers, Customers and the other internal support structures. Daily debrief of day to expeditors that inputs into the Short Cycle Feedback process.

**Duties & Responsibilities**:
**On Route**

***Liaise with Driver and Backdoor representatives.

Track the progress of allocated routes allocated to you on the day.

Record En-route incidents and provide feedback on the day’s activities to the Expeditor.

As the first point of contact, address any challenges that are faced at the backdoor to positively affect the outcome.

Proactively analyse route delays and drive communication with stores regularly in the day.

Engage receiving staff at customer back door to highlight delays and attempt to speed up delivery execution

Ensure that all RD, short deliveries, and sleepouts is logged and communicated to respective business units by end of execution day

Monitor routes for potential early arrival back at DC, look for opportunities to add additional routes if time allows

Make notes of all deviations to plan, document these and feedback to Transport Expeditor daily.

**Post-trip trip**

Ensure all issues identified during the day are documented and shared with DC Debriefer and Transport Expeditor

Ensure that frequency of in day update reports to DC leadership teams is followed in regular intervals

Attend daily Short Cycle Feedback sessions with DC and Transport Expeditor, ensure that action item identified are closed out daily

Identify daily driver contact issues, drivers not answering phones, and not giving feedback on delays. Feed this back to DC and Transport Expeditor

Ensure trip sheet feedback is received from DC, add own comments, and share with Transport Expeditor

Ensure that once DC has completed trip sheet action items, these are closed out with drivers and the CT team. Discuss feedback look when engaging drivers

***Enhanced Customer Service Levels**

Regular driver engagement to understand the impact of traffic on the current route schedule, identify and communicate potential changes to routing master data

Maintain good customer relations by delivering on promises consistently

Feedback on all customer comments, queries and complaints

Route cause analysis of queries and complaints conducted to prevent re-occurrence, daily feedback given to the Control Tower

Ensure drivers and VA’s adhere to offloading standards and maintain customer service levels

Ensure effective social systems are created between the Depot, Drivers and the Control Tower

***Drive Productivity**

Daily engagement with drivers and DC team to gain insight into current-day issues experienced. Use a telematics system to guide discussions to drive the performance indicators

Identify and engage errant customers/principals with the view to reducing offloading standards and amending/improving customer relationships

Identify Driver and VA challenges and influence the material that is used in training and coaching to improve Customer service levels

Daily engagement with the Routing and Scheduling controller to highlight all identified issues from the previous day

All variances identified to be categorized into master data, ad hoc, once-off and analyses buckets

Ensure Routing and Scheduler updates daily action item list and closes all previous day action items

Keep track of all changes made to master data by the Routing and Scheduling controller/ Transport Expeditor and feedback on the effectiveness of those changes

Identify and highlight all back door issues to routing and Scheduling controller, focus mainly on trends

Monitor planned vs actual start up times for each day, highlight recurring issues to the DC leadership team and Optimization manager

Closely Monitor daily customer hit rates. Customers without a hit rate must be highlighted and the root cause identified. If the GPS coordinate is wrong, the expeditor will use the actual stop location to update the master data

Monitor store opening and closing times against master data. Highlight any variances to Transport Expeditor

**Minimum Requirements**:
Min Post Matric qualification at a minimum of NQF 6 in a relevant discipline

Degree in Supply Chain & Logistics is an advantage

Degree in Industrial Engineering is an advantage

  • Transportation Execution Agent

    4 days ago

    Durban, South Africa RCL FOODS Careers Full time

    At **RCL FOODS** we see and do things differently. We think bigger, work smarter, and collectively work as a team to achieve our ambition; MORE food to MORE people, MORE often. We are looking for a Transport Execution Agent to join our **Vector Logistics Division - Transport Excellence **. The role will report to the Transport Planning Execution Manager and...

  • Sales Executive

    4 days ago

    Durban, South Africa Trinity Recruitment (Pty) Ltd Full time

    Calling all Sales Executives in the Transport / Logistics industry! A market leader in the Long-haul industry needs seasoned sales executives to join their team. Only top performing sales executives with proof of sales and commission need apply. This is the opportunity you have been waiting for to join the freight industry market leader. **Job Types**:...

  • Senior Business Development Executive

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa MacDonald's Transport Full time

    **Job Overview:**We are seeking a highly motivated and experienced Senior Business Development Executive to join our team at MacDonald's Transport.Salary: R250,000 - R350,000 per annumThe ideal candidate will have a strong background in sales and marketing, with a proven track record of identifying and developing new business opportunities.About the...

  • Transportation Logistics Specialist

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

    Job OverviewWe are seeking an experienced Transportation Logistics Specialist to join our team at Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC.About the PositionThis is a key role within our organization that requires strong analytical and problem-solving skills. The successful candidate will have a high level of computer literacy and be...

  • Clerk: Import/export

    7 months ago

    Durban, South Africa Macdonald Transport and Warehousing Full time

    **QUALIFICATIONS & COMPETENCIES REQUIRED** **Responsibilities**: - **Receiving Import-Export Instructions**: Import and Export Process Knowledge Receive and process instructions related to import and export activities. - **Effective Communication**: Interact with customers, clearing agents, and forwarding agents to ensure smooth operations. - **Haulage...

  • Sales Agent

    2 months ago

    Durban, South Africa Innovative Acquisitions International Full time

    We are looking for a highly motivated Sales Agent to join our team in Durban Central, South Africa. As a Sales Agent, you will be responsible for generating new leads, building relationships with clients, and closing sales deals. **Responsibilities**: - Generate new leads through cold-calling, networking, and other methods - Build and maintain...

  • Chief Chemist Durban

    24 hours ago

    Durban, South Africa Agent: Jobs2daySA Full time

    Position: Chief Chemist Type: Permanent Location: Durban Requirements and Experience - Knowledge of Microsoft Office (Excel and Word) - Degree / Diploma in Industrial Chemistry - Minimum 10 years’ experience in chemical detergent industry - Working knowledge of detergent chemistry and product formulation / development - Understanding of surfactant and...

  • Real Estate Agent

    7 months ago

    Durban, South Africa Northpoint Realty Group Full time

    Northpoint Realty Group is looking for a Commercial Real Estate Broker and Residential Agent Northpoint Realty Group pays up to an 80/20 Commission split with an additional Profit Share **What we offer** Northpoint Realty has a strong coaching, mentoring and training culture and we have positions available in multiple locations around the country. As you...

  • Field Agent

    3 months ago

    Durban, South Africa Innovative Acquisitions International Full time

    **Job Title**: Field Agent **Location**: Durban, South Africa **Remote working**: Remote working not available **Responsibilities**: - Promote company products and services to potential customers - Generate leads and identify new business opportunities - Build and maintain strong relationships with customers - Attend industry events and conferences to...

  • Real Estate Agent

    7 months ago

    Durban, South Africa Northpoint Realty Full time

    Northpoint Realty Group is looking for a Commercial Real Estate Broker and Residential Agent Northpoint Realty Group pays up to an 80/20 Commission split with an additional Profit Share Are you an ambitious goal orientated team player who wants financial independence? Then Northpoint Realty Group can help you achieve you financial and business...

  • Direct Sales Agent

    24 hours ago

    Durban, South Africa Senzukulunga Direct Full time

    Direct sales Agent Job Details The company is looking for Direct sales Agents to join VASCO connect company. Duties: To promote Telkom Monate prepaid LTE/ 4G Data bundles + SIM card. - Basic based on target plus commission - Free Transport is provided if you stay around this areas ( kwamashu, Inanda, ntuzuma, lamontville, montclair, clermont, Avoca hills,...

  • Roads Site Agent

    7 months ago

    Durban, South Africa Mass Staffing Projects Full time

    **Job Information** - Location- Durban- Salary- R600K - R300K p/a- Job Type- Permanent- Education- Min. B.Tech in Civil Engineering or a relevant degree- Experience- Min of 5 years’ experience- - engineering.jobs(at)staffingprojects.co.za- Fax- 0867182241Looking for a Roads Site Agent with extensive experience on Department of Transport projects in KZN, to...

  • Sales Agents Required

    2 months ago

    Durban, South Africa Excelerate Full time

    A vibrant and fast growing call center is looking for experienced agents Competitive Basic plus uncapped commission plus weekly incentivesWe have culture of treating our people with Love and RespectWorking hours : 8:10 to 17:00 ( No late shifts and we don't work on public holidays)Minimum 6 months call center experience (willing to make exceptions for...

  • Real Estate Agent

    7 months ago

    Durban, South Africa Soukop Property Group Full time

    **Looking for a new career ? Become a Team Leader ? JOIN AN ESTABLISH BRAND** Unlimited income in real estate ( commission only) BRANCHES: Umhlanga, Westville and Berea full on the job training Intern and full status agents required no desk fees or franchise fees great commission structure Required : own transport, laptop and self starter...

  • Transport Controller

    7 months ago

    Durban, South Africa Bidvest International Logistics Full time

    **Job Purpose**: To efficiently and effectively fulfil the requirements necessary for the operational controlling of BIL KZN Operations according to the company’s policies and procedures as well as applicable laws and legislation. **Qualifications & Experience**: - Matric. - Relevant Transport or Logistics Diploma / Degree. - Minimum of two years working...

  • Sales Agents Required

    2 months ago

    Durban, South Africa Excelerate Full time

    A vibrant and fast growing call center is looking for experienced agents Competitive Basic plus uncapped commission plus weekly incentives We have culture of treating our people with Love and Respect Working hours : 8:10 to 17:00 ( No late shifts and we don't work on public holidays) Minimum 6 months call center experience (willing to make exceptions for...

  • Promotional Fibre Agent

    3 days ago

    Durban, South Africa Migarda Investments - Telkom Mobile Express Full time

    **Job description** Position: Promotional Fibre Agent Location: KZN Reporting to: Sales Manager Must be mature, hardworking, a team player, self-motivated, target driven, honest, neat, reliable and organized. **CORE PURPOSE** - Responsible for fibre sales (Contract New/ Upgrades/ Migration) - Travel to sites / workplaces of potential customers - Provide...

  • Transport Manager

    3 days ago

    Durban, South Africa RCL FOODS Careers Full time

    **RCL Foods** is recruiting for a driven, highly energized, fleet orientated **Transport Manager** within the baking business unit. This role will be based in **Durban** and reporting to the General Manager. **Duties & Responsibilities**: **Strategy Execution** Work in conjunction with the Regional Operations Manager and the National Transport Manager to...

  • Reservations Agent

    1 month ago

    Durban, South Africa Hotelstay PTY LTD Full time

    **Reservations Agent** **Job description** **Reservations Agent** We are seeking a motivated, Detail oriented individual to join our company as a Reservations Agent. You will be required to service customer accommodation request in a timeous and professional manner. The role operates during business hours Monday - Saturday and is based in...

  • Sales Agent

    7 months ago

    Durban, South Africa Online Financial Advisor Full time

    Universal Call Centre is looking to expand and looking for vibrant, ambitious and dedicated agents with marvelous communication skills to join our family. **Time**: Great working hours, as you have more time to spend with family. Monday - Friday (NO WEEKENDS) **Benefits**: Attractive Basic Salary with uncapped commission Supportive working...