Transport Execution Agent

2 weeks ago

Durban, South Africa RCL FOODS Careers Full time

**Vector Logistics**, a division of RCL FOODS, is on the hunt for a** Transport Execution Agent** to join our **Transport** **Excellence Team** at eThekwini Depot. This individiual will drive a consistent Customer Service Experience by ensuring Superior in trade Execution of daily route assignments through interactions with Drivers, Customers and the other internal support structures. Daily debrief of day to expeditors that inputs into the Short Cycle Feedback process.

**Duties & Responsibilities**:
**On Route**

***Liaise with Driver and Backdoor representatives.

Track the progress of allocated routes allocated to you on the day.

Record En-route incidents and provide feedback on the day’s activities to the Expeditor.

As the first point of contact, address any challenges that are faced at the backdoor to positively affect the outcome.

Proactively analyse route delays and drive communication with stores regularly in the day.

Engage receiving staff at customer back door to highlight delays and attempt to speed up delivery execution

Ensure that all RD, short deliveries, and sleepouts is logged and communicated to respective business units by end of execution day

Monitor routes for potential early arrival back at DC, look for opportunities to add additional routes if time allows

Make notes of all deviations to plan, document these and feedback to Transport Expeditor daily.

**Post-trip trip**

Ensure all issues identified during the day are documented and shared with DC Debriefer and Transport Expeditor

Ensure that frequency of in day update reports to DC leadership teams is followed in regular intervals

Attend daily Short Cycle Feedback sessions with DC and Transport Expeditor, ensure that action item identified are closed out daily

Identify daily driver contact issues, drivers not answering phones, and not giving feedback on delays. Feed this back to DC and Transport Expeditor

Ensure trip sheet feedback is received from DC, add own comments, and share with Transport Expeditor

Ensure that once DC has completed trip sheet action items, these are closed out with drivers and the CT team. Discuss feedback look when engaging drivers

***Enhanced Customer Service Levels**

Regular driver engagement to understand the impact of traffic on the current route schedule, identify and communicate potential changes to routing master data

Maintain good customer relations by delivering on promises consistently

Feedback on all customer comments, queries and complaints

Route cause analysis of queries and complaints conducted to prevent re-occurrence, daily feedback given to the Control Tower

Ensure drivers and VA’s adhere to offloading standards and maintain customer service levels

Ensure effective social systems are created between the Depot, Drivers and the Control Tower

***Drive Productivity**

Daily engagement with drivers and DC team to gain insight into current-day issues experienced. Use a telematics system to guide discussions to drive the performance indicators

Identify and engage errant customers/principals with the view to reducing offloading standards and amending/improving customer relationships

Identify Driver and VA challenges and influence the material that is used in training and coaching to improve Customer service levels

Daily engagement with the Routing and Scheduling controller to highlight all identified issues from the previous day

All variances identified to be categorized into master data, ad hoc, once-off and analyses buckets

Ensure Routing and Scheduler updates daily action item list and closes all previous day action items

Keep track of all changes made to master data by the Routing and Scheduling controller/ Transport Expeditor and feedback on the effectiveness of those changes

Identify and highlight all back door issues to routing and Scheduling controller, focus mainly on trends

Monitor planned vs actual start up times for each day, highlight recurring issues to the DC leadership team and Optimization manager

Closely Monitor daily customer hit rates. Customers without a hit rate must be highlighted and the root cause identified. If the GPS coordinate is wrong, the expeditor will use the actual stop location to update the master data

Monitor store opening and closing times against master data. Highlight any variances to Transport Expeditor

**Minimum Requirements**:
Min Post Matric qualification at a minimum of NQF 6 in a relevant discipline

Degree in Supply Chain & Logistics is an advantage

Degree in Industrial Engineering is an advantage

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