Contact Centre Nqf Level 2 Learnership

**THE JOB AT A GLANCE** As a Learner: Contact Centre Agent, you will be reporting to the Contact Centre Manager. The learnership Programme is based in Parktown Johannesburg. The duration of this Learnership programme is 12 months and will commence in January 2024. You will gain skills, knowledge, and experience, whilst at the same time, positioning the...

**THE JOB AT A GLANCE** **WHAT WILL YOU DO?** - Maintain desk SLA through adherence to schedules, defined processes and workplan - Follow-up on customer calls where necessary - Document all call information according to standard operating procedures - Complete call logs and issue reference numbers to customers - Manage and resolve customer complaints -...

**THE JOB AT A GLANCE** **WHAT WILL YOU DO?** - Maintain desk SLA through adherence to schedules, defined processes and workplan - Follow-up on customer calls where necessary - Document all call information according to standard operating procedures - Complete call logs and issue reference numbers to customers - Manage and resolve customer complaints -...

**THE JOB AT A GLANCE** As a Payments Administrator, you will be responsible for assisting with the administration functions within the department, capturing expenses to the correct cost centre and reconciliation of operational expenses and payment of suppliers. **WHAT WILL YOU DO?** **Payment of Suppliers** - Accurate payments are done and ensure that...

Looking for a job to challenge your excellent customer service skills? Look no further..... We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the...

We have an exciting opportunity available as a Inbound Call Centre Agent for our client based in Parktown. We are seeking deadline driven, goal orientated and motivated individuals to join our growing team. Your duties will include identifying and understanding customer needs and providing an excellent customer experience. **Requirements**: - Grade 12 -...

**Main purpose of the job**: - The Wits RHI Key Populations Programme is supporting the Department of Health to create key populations-friendly health facilities - This position will provide strategic development, oversight, and management of programme implementation in seven health districts **Location**: - **Parktown, Johannesburg** **Key performance...

Position Overview: **Responsibilities**: - Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions. - To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times. - Respond to...

Position Overview: **Responsibilities**: - Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions. - To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times. - Respond to...

Looking for a job to challenge your excellent customer service skills? Look no further Calling all Inbound call centre agents to work for an international company based in Parktown to support the drive to increase brand equity, and corporate reputation by providing telephonic support to customers through the establishment of good customer relations and by...

**Main purpose of the job**: - To work closely with the Institute Director and provide high-level support by acting as the first point of contact in dealing with queries and managing the administration of her day-to-day operations **Location**: - **Parktown, Johannesburg** **Key performance areas**: - Organise and maintain the Project Director’s...

**WHAT WILL YOU DO?** **Data Interrogation** - Assist in understanding and identifying data anomalies, for these to be managed/addressed with Data owners. - Identify data entities and data sources that comprise enterprise data - Understanding of different Data sources and processes, to aid/assist Business with data management processes **Analysis of...

**THE JOB AT A GLANCE** As the Human Capital Operations Coordinator, you will be responsible for providing a full range of day-to-day administrative support in various functional areas such as Talent and Performance Management, Talent Acquisition and Learning and Development. Furthermore, you may also be involved in other special projects and initiatives as...

Our client - one of the leading companies in the insurance sector is looking for self motivated Sales Consultants to sell funeral cover to new and existing clients. Minimum 2 years Sales experience in Life or Funeral (with targets attached to the sales) Matric RE Certificate and FAIS credits (advantageous) **Hours**: - Willing and available to work...

Our client - one of the leading companies in the insurance sector is looking for self motivated Sales Consultants to sell funeral cover to new and existing clients. Minimum 2 years Sales experience in Life or Funeral (with targets attached to the sales) Matric RE Certificate and FAIS credits (advantageous) **Hours**: - Willing and available to work...

**THE JOB AT A GLANCE** As a New Business Technician, you will be responsible for providing an effortless registration experience to new customers registering with RMA. Manage the customer during the new business registration processes and remain engaged until customer receives the LOG. Provide continuous telephonic feedback and support during activation...

**THE JOB AT A GLANCE** As a Retentions Specialist, you will be responsible for implementing customer retention programmes and initiatives to increase loyalty and retain business. You will also be responsible for managing a team of Retentions Agents who contribute to RMA’s strategic deliverables through ensuring successful collection of premiums in an...

**THE JOB AT A GLANCE** As a Junior Compliance Specialist, you will be reporting into the Compliance Manager, you will be responsible for pro-actively and constructively assisting and providing support to the Head: Legal, Risk and Compliance with ensuring the management and execution of compliance in alignment with all applicable regulatory legislative...

**THE JOB AT A GLANCE** As a Monitoring Officer, you will be reporting to the Compliance Officer. You will be responsible for conducting periodic compliance monitoring reviews to identify issues of non-compliance in the business. You will also be responsible for delivering effective compliance and risk monitoring plans (CRMPs) and monitoring reports across...

**THE JOB AT A GLANCE** As the Learning & Development Specialist, you will be responsible for designing, developing and maintaining functional e-learning programmes and assessments for all Business Units. You will also be responsible for the end-to-end management and involvement in projects by ensuring that all project deliverables are met in line with L&D...