Service Owner

2 weeks ago


Durban, South Africa Games Global Full time

We are currently looking for a **Service Owner** to join our very exciting Enhance team. This role will have the critical responsibility of leading a team of Technical Project Managers and Testers in providing the highest level of service support to our global gaming studios. As a service owner, you will be heavily focused in the testing stages of our world class games before and after GoLive.

**Other key responsibilities are**:

- Stakeholder management and engagement.
- Reporting to stakeholders daily and the ability to proactively plan SLAs.
- Manage of multiple projects at various stages of the SDLC and continuously manage risks/issues and the statuses of the various initiatives with an in depth understanding of the detail.
- Execute the service objectives and align the service delivery of the Enhance team.
- People management (includes technical mentorship, coaching, career development, performance reviews)
- Manage delivery and communication (internal and external to the team)
- Engage with studio stakeholders to elicit feedback on all initiatives from a games perspective

**You will be the perfect fit for this role if you are a**
- Seasoned Team Manager with at least 2 years of leadership experience in software delivery.
- Project manager with proven experience in the service delivery of projects and programs with heavy focus in functional and Non-functional testing.
- Knowledgeable in SDLC
- Resilient and self motivated professional. Able to work effectively in a fast-paced environment with critical deadlines.
- Excellent communicator.

**Big advantage if you have**
- Industry experience in igaming.
- Stakeholder management experience in a global setting.


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