Service Manager

2 weeks ago

Durban, South Africa Boz Signage & Branding Full time

**VACANCY**

**SERVICE MANAGER - HVAC**

**INTRODUCTION & PURPOSE OF THE POSITION**

Distinctive Choice 803 (Pty) Ltd, trading as Ideal Conditions Engineering, is urgently looking for an experienced Services Manager to join their team of experts. This person will be responsible for managing the Service Department and provide planning and management in the safe and efficient servicing of HVAC equipment, components, and systems in commercial and/or residential settings. Utilize human resources effectively to manage workload, achieve production and margin objectives and provide HVAC services to customers and contractors.

**LOCATION**:Durban, Kwa-Zulu Natal

**Duties and Responsibilities**:

- Schedules, directs and provides technical support for HVAC technicians to meet service demands and customers’ expectations;
- Recruits, interviews, hires and trains HVAC technicians as required to meet workload demands, and company or customer expectations and requirements;
- Supervises and directs the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction;
- Reviews technicians’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity;
- Responsible for HVAC technicians’ performance appraisals, reviews and for setting improvement goals per company requirements;
- Establishes and maintains a regular training program to ensure that HVAC technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions;
- Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings;
- Ensures that personnel are being scheduled properly by skill level, efficiency and training requirements;
- Develops and monitors budgets, goals and objectives to insure departmental profitability;
- Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain mínimal account receivables;
- Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met;
- Ensures that all company/department policies are being followed by all HVAC technicians;
- Oversees assigned HVAC service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy
- Monitors HVAC service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained;
- Keeps current with latest factory OEM training on current products, coordinates

HVAC technician training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, trouble-shooting, and repair of supported equipment
- Generate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work;
- Manages larger installation, start-up and commissioning projects; coordinates and directs a team of technicians and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner
- Work with other departmental managers to meet company and departmental goals and objectives.

**Desired Skills**:

- At least 10 years’ experience in the HVAC industry;
- Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems;
- Has the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC and refrigeration systems;
- Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions;
- Excellent leadership skills to enhance team productivity and standards of work produced;
- Excellent verbal and written communication skills; and strong conflict management skills;
- Detail oriented and highly organized with the ability to handle multiple tasks and assignments;
- Possess a strong personal desire for improvement; and the desire to motivate

HVAC technicians to be better tomorrow than they are today;
- Have a clean, neat and professional appearance; a top performer who can instill pride of workmanship in himself and in others;
- Valid driver’s license with a clean driving record and background;
- Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required;
**Desired Work Experience & Qualification**
- At least 4 to 6 years’ experience in the HVAC industry as a Service Manager;
- Tertiary degree or Diploma (preferably in Mechanical Engineering) and advantage;
- Trade Test Refrigeration Mechanic;
- SAQCC Gas Practitioner

2023.

Ability to commute/relocate:

- D

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