Residential Manager

8 months ago


Cape Town, South Africa HotelJobs.co.za Full time

The jewel of our clients' portfolio of Serviced Apartments, seeks a Residential Manager to manage our self-catering apartments and maximise revenues and profits as set down in the company portfolio.

Minimum Requirements
- Matric
- Hospitality qualification (advantageous)
- OPERA (advantageous)
- Previous experience in the same / similar position
- Familiar with the duties and procedures in self-catering operations or Airbnb

Duties and responsibilities

Housekeeping
- Ensure all apartments are prepared according to OPERA requests
- Manage arrival and departures
- Ensure daily allocations are completed
- Ensure exit inspections are done when guests have departed, and any breakages and missing items are charged for accordingly
- Manage apartment inventories
- Residential standards maintained
- Lost and found

Facilities
- Property inspections - all areas tidy (back and front of house)
- Storekeeping
- Identify, communicate and action any maintenance / facilities matters by observation and guest reviews
- All matters arising that cannot be actioned, communicated to management

Communication
- Ensure effective communication between operations and other departments
- Ensure accurate and timeous submission of all reports and administrative work
- Attend management meetings as required

Guest Relations
- Be readily available to deal with customer queries and complaints on WhatsApp and in person
- Tend to and arrange for all guest needs
- To monitor trends in the industry and make suggestions on how these could be implemented

Human Resources
- Participate in progressive discipline
- Roster policy adhered to
- Familiar with local OHASA measures
- Manage on-site IOD's
- Carry out and manage regular on-the-job training

Security
- Conduct security walk around of entire property
- Ensure lockdown is actioned accordingly
- Complete incident reports for all guests and staff



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