Residential Property Manager

3 months ago


Cape Town, South Africa Portside Consulting Full time

We are seeking a skilled and motivated **Residential Manager** to oversee ongoing business operations focused on serviced places and group operational standards. This role is critical in enhancing and maintaining efficiency, service levels, and a positive living environment for residents. As the Residential Manager, you will play a key role in ensuring that all operations run smoothly and residents experience the highest standards of service.

**Key Responsibilities**:

- Oversee the daily operations of residential properties, ensuring compliance with operational standards and service levels.
- Enhance the living environment for residents by addressing their needs and concerns promptly and effectively.
- Develop and implement strategies to improve efficiency, service quality, and resident satisfaction.
- Manage relationships with residents, fostering a sense of community and engagement within the property.
- Collaborate with various departments to ensure that services are delivered to high standards and align with organizational goals.
- Conduct regular inspections of the property to ensure it is well-maintained and meets safety and cleanliness standards.
- Prepare and analyze reports on property performance, resident satisfaction, and operational efficiency.
- Facilitate effective communication among staff and residents, ensuring a collaborative and supportive atmosphere.
- Stay informed about industry trends and best practices to implement innovative solutions and improvements.

**Minimum Requirements**:

- **Matric** or a qualification in the **Hospitality and Tourism Industry** (advantageous).
- Minimum of **5 years’ experience** in a similar role within the residential or hospitality sector.
- Proficiency in **Microsoft Office** (Level 2 minimum, particularly in Word, Excel, PowerPoint, and Outlook).
- Knowledge of **Opera** systems (advantageous).
- Strong communication skills, able to read, write, and converse fluently in **English**.
- Excellent listening, probing, and comprehension skills to understand and address resident needs effectively.
- Demonstrated analytical and reasoning skills, with creative and innovative thinking abilities.
- Strong self-management skills, including stress tolerance and personal effectiveness.
- Proven experience in relationship building and teamwork.
- Leadership capabilities with a strategic vision that aligns with business goals.



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