Director Security Ssa

2 months ago

Johannesburg, South Africa DHL Full time

**IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.**

**IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER**

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we’re looking for the right people to help us maintain - and grow it. People like you.

**Role Context**

This role is a key role in the SSA regional security team. The remit will cover 40 countries in the SSA region and incumbent will, in his geographical area of responsibility:

- Lead security compliance with the global and regional security standards.
- Manage and be accountable for the security investigation activities, and ensure investigations are properly started, performed and closed.
- Oversee and support all security operations in conjunction with country security teams
- Continuously improve security processes and procedures, and update the relevant standards
- Lead customer security activities

**Key Responsibilities**

**DHL Customers**
- Functionally lead the security management for the countries in his/her geographical area of responsibility
- Engage with customers where required in his/her geographical area of responsibility for the implementation of customer security programs and alignment of those with DHL security programs
- Proactively formulate ways to enhance the security of shipments and processes, and Manage implementation there of
- Proactively Manage all activities required for the investigation and resolution of security incidents

**Law Enforcement, Security Officials, Local Authorities & Regulatory Bodies, Police, Customs**
- Takes the lead on liaison and regular engagement with law enforcement and other regulatory authorities to provide assistance and support and to highlight DHL’s strong support of such Authorities within his geographical area of responsibility. Position DHL as a leading partner in this respect.

**Support to**
- Vice President Operations Sub Sahara Africa Functionally lead the execution of the relevant parts of the security program within the geographical field of responsibility for this role
- Draws up recommendations and provides input on change requirements for global or regional security standards
- Support, train and advise DHL staff in all matters pertaining to security awareness, policies, procedures, precautions, investigations and other related security matters in his/her geographical area of responsibility
- Manages the handling of what are often complex legal, personnel and procedural issues and minimize DHL’s exposure to liability in any civil or criminal actions that may result from the incidents investigated.

**Country SMT**
- Engage with country management teams to ensure country security managers obtain the required support for the execution of security operations and compliance in the country

**Country and Entity Security Managers**
- Manage execution of the security operations as per the regional security program within his/her area
- Influence country and entity security activities to achieve a common protection level in line with the DHL security standards and programs
- Ensure timely and effective follow-up with DHL Network on security issues and problems
- Provide security updates to the countries and the Network as appropriate
- Oversees security activities across countries and divisions for matters relating to the his/her area when required and appropriate

**Operations: Customer Ops Support Group, etc.**
- Engage with relevant country COG groups in customer security process matters for his/her area to ensure all aspects of customer support are dealt with in a timely and professional manner with regards to security

**CSI/MNC Sales Groups**
- Engage with the commercial departments regarding all security/loss related requirements put forward by customers as a part of tendering processes to ensure compliance with these requirements or to work with the customer on developing mutually acceptable security solutions
- Ensure that commercial department’s specific security issues are professionally handled and responded to within his/her area

**Customer Service Depts. / Claims Depts.**
- Lead and Manage the use of the Security Incident Database (SID)/Security Case Management System (SCMS) in order to ensure security incidents reported by customers get logged and treated
- Proactively liaise with account desks with respect to claims filed by customers to understand issues at hand and improve security program efficiency

**Root cause analysis**
- Lead risk and threat assessments within his/her geographical area of responsibility on a regular basis and/or when security conditions change

**Security Audits**
- Conduct both periodic

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