Reception Front Desk Spa

2 weeks ago

Rosebank, South Africa RAZS Investments cc Full time

**Spa Receptionist Front Desk Co-ordinator required for a busy Spa in Rosebank**

**Experience Required**
- A minimum of 3 years' experience in a spa or beauty salon environment.
- Exceptional interpersonal and communication skills.
- Up-to-date knowledge of beauty industry trends, products, and wellness strategies.
- Exceptional organizational skills with the ability to multitask in a fast-paced, client-focused environment.
- Outstanding attention to detail, strong problem-solving abilities, and superior communication skills.
- Knowledge of and adherence to health and safety regulations and best practices within the beauty industry.
- Qualification in Beauty Therapy will open opportunities.
- Flexibility to work evenings, weekends, and holidays as required.
- Good interpersonal skills and be a team player willing to go an extra mile.
- Great financial management skills and be trustworthy and accountable.

**Key Responsibilities**:
**1. Operational Excellence**
- Oversee the reception area, ensuring high standards of cleanliness, orderliness, and overall ambiance.
- Manage appointment schedules efficiently to ensure maximum staff utilization, minimize client waiting times, and enhance overall client satisfaction.
- Conduct periodic inventory checks, manage product stock

**2. Front of House duties**
- Oversee front desk operations, greet clients warmly, and manage phone calls professionally.
- Handle bookings, cancellations, and rescheduling of appointments in an efficient manner.
- Assist in maintaining the cleanliness and organization of the reception area.

**3. Client Relations & Care**:

- Foster a warm, welcoming atmosphere that prioritizes client comfort and satisfaction.
- Handle customer inquiries, concerns, and feedback promptly and professionally, always aiming to exceed client expectations and uphold our reputation for excellence.
- Ensure that all treatments and services are conducted with the utmost care, quality, and adherence to established protocols.

**Salary**: R7,000.00 - R8,000.00 per month

Ability to Commute:

- Rosebank, Gauteng (required)

Ability to Relocate:

- Rosebank, Gauteng: Relocate before starting work (required)

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