Luxury Travel
7 months ago
**To complement our team in Cape Town, we are looking for an Italian-speaking Luxury Travel Consultant in**
***:
**the area of Luxury Lifestyle Management.**:
If you have a proven luxury travel sales background, with an excellent knowledge of the products and worldwide destinations associated with high end travel, have outstanding sales and customer service skills and are enthusiastic and self-motivated to further your career with the best in luxury travel we - Ten Lifestyle Group - want to hear from you
We are looking for self-motivated, customer service focused individuals who are passionate about providing the perfect travel experience for our members every time - whether a short trip for business or leisure holiday for the whole family. You will be able to build significant customer relationships, provide outstanding customer service, tap into your sales ability and excellent product knowledge.
**Overview of responsibilities**:
- Process customer requests from the preparation of the offer to the billing of individual trips as well as in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing etc.
- Make reservations with airlines, hotels, and destination agencies
- Prepare tailor-made offers and travel documents, create itineraries, obtain visas and administrative processing
- Mediate with passion
- Active sales of promotions and exclusive events
- Conducting research and putting together proposals
- Liaising with our trusted suppliers on behalf of Members
- Maintaining up-to-date records for our members
- Representing TEN, telling the story and promoting our concierge value
- Building rapport with members
- Demonstrate proactivity and converting requests to bookings
**Requirements**:
**Your Profile**:
- You have excellent language skills in **_professional Italian and English_**, in written and spoken (C2 according to The Common European Framework).
- Ability to speak an additional language such as French or German of advantage
- Have completed tertiary qualification or equivalent training, ideally in the field of tourism
- Have several years of professional experience in the travel industry, a tour operator or in a travel agency
- Have GDS knowledge (preferably Amadeus) and excellent destination knowledge
- Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
- Are service-oriented, flexible and able to work under pressure
- Have a positive attitude and identify with Ten Group values
- Have strong communication skills
- Value exceptional service and live by this motto
- Are available on a full-time basis
- Operation Hours: 09:00am-18:00pm with 2x Late Shifts per week from 13:00pm-22:00pm, either Sunday to Thursday or Tuesday to Saturday.
**Guidelines for Hybrid/Home Office option**:
- Located in South Africa
- Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in office
- A secure home office at your confirmed address, free from background noise or other distractions
- Internet service must meet minimum requirements and minimum speed check must be completed
**Benefits**
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
**_Rewards designed around you:_**
- A **competitive salary **depending on experience, plus performance-based bonus. Including Weekend Shift Allowance and Late Shift Allowance.
- **Flexible work** arrangements including Hybrid work possibilities.
- **Paid time away from work**. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
- **Paid Sabbaticals.** One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
- **Extra Rewards.** Lucrative Ten Loyalty Rewards program.
- **Remote Working Holidays** - possibilities to Travel and Work
- **Employee Discounts**. Access to lots of great travel and entertainment discounts as our clients’ members would
- We also offer a company contribution towards **medical aid,** and transport home for those working a late shift (applies to those who don't have a car).
- **ICAS Employee Health and Wellness** (EHWP) services which are confidential and free for all employees to use.
- Be part of our **global, dynamic, and inclusive Team**, with diversity at its core.
- **Genuine career opportunities** within a dynamic and international company.
- **Safe & secure offices** in the Foreshore with complimentary off-street parki
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