80 Hour Service Consultant

5 days ago

Pretoria, South Africa Nedbank Full time

**Requisition Details & Talent Acquisition Contact**
- REQ 137545 - Twanette Coetser
- Closing Date - 10 January 2025

**Cluster & Location**
- Total Business Banking and Retail - Consumer Channel
- Pretoria, Gauteng
- Career Stream
- Client Service
- Leadership Pipeline
- Manage Self: Technical (MST)

**80 Hour Service Consultant**

**Job Purpose**
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.

**Responsibilities**:

- Client Engagement:

- Address any concerns relating to the queue flow or digital devices.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
- Business Operations:

- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
- Risk and Compliance:

- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
- Nedbank Goals:

- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
- Minimum Experience Level
- 2 - 3 years customer facing experience, preferable Retail branch experience
- 1 - 2 years Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience.
- Where applicable, foreign exchange experience.

**Requirements**:

- Banking Services (example, Higher Certificate in Banking Services - NQF5)
- Matric / Grade 12 / National Senior Certificate
- Must have clear ITC and Criminal Record

**Technical / Professional Knowledge**
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
- Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_

  • 80 Hour Impilo Multifunctional

    6 days ago

    Pretoria, South Africa Nedbank Full time

    **Req Number **115274 Job Family Sales and Services Career Stream Client Service Leadership Pipeline Manage Self: Technical **Job Purpose** To provide world class service by attending to teller related transactional and banking requirements; needs of clients and refer cross sell opportunities. **Responsibilities**: - Contribute to a culture...

  • Customer Sales Consultant

    4 days ago

    Pretoria, South Africa Kontak Recruitment SA Full time

    Pretoria West, Pretoria West - Sales **Customer Sales Consultant (JB2422)** Pretoria West R15 000.00 a month + Commission Duration: Permanent Benefits: Company car and fleet card A well-established company that is the world market leader in assembly and fastening materials and currently consists of over 400 companies operating in more than 80 countries, is...

  • Shop Consultant

    4 days ago

    Pretoria, South Africa Kontak Recruitment SA Full time

    Pretoria West, Pretoria West - Sales **Shop Consultant (JB2417)** Area: Pretoria West **Salary**: R9500.00 a month CTC Duration: Permanent A well-established company that is the world market leader in assembly and fastening materials and currently consists of over 400 companies operating in more than 80 countries, is looking for a Shop Consultant to join...

  • Recruitment Consultant

    5 hours ago

    Pretoria, South Africa Talentfinder (Advtech) Full time

    We have a great opportunity for a sales driven individual to join one of the best and leading recruitment agency. As we are seeking to grow and expand our divisions with the best Recruitment Consultants. This role will be a great fit for someone that is: - Recruitment consulting background or direct b2b selling - Computing - Analytical and lateral...

  • Customer Sales Consultant

    4 days ago

    Pretoria West, South Africa Kontak Recruitment SA Full time

    Pretoria West, Gauteng **Customer Sales Consultant (JB2328)** Pretoria West R15 000.00 a month + Commission Duration: Permanent Benefits: Company car and fleet card A well-established company that is the world market leader in assembly and fastening materials and currently consists of over 400 companies operating in more than 80 countries, is looking for a...

  • Business Development Consultant

    4 days ago

    Pretoria, South Africa Talentfinder (Advtech) Full time

    This role will be a great fit for someone that has: - Recruitment consulting background or direct b2b selling - Computing - Analytical and lateral thinking - Effective communication - Organisational (structure), planning and time management - Pro-active and problem solving - Relationship building - Implementing the brands / branches business development...

  • ERP Consultant

    1 week ago

    Pretoria, South Africa Dante Personnel Full time

    Gauteng, Pretoria CBD ERP Consultants Salary - R25 - R30 000 Based in Pretoria **Minimum requirements**: - The Position will be remote working - Must have an extensive track record of pre-sales proof of concepts, systems implementations, local and international, and be able to take the lead in project teams of 6+ members. - Must have strong Sage...

  • Tertiary Education Consultant Full Time Programmes

    1 week ago

    Pretoria, South Africa CTU Career Chatz Full time

    **Job title**: Tertiary Education Consultants **Reporting to**:Campus Business Development Manager, Sales Team Lead & National Business Development Manager **Salary**:Basic salary, Petrol card for business related travel, Cell phone, Laptop, Commission & Incentives **Hours**: 45 hours, Full Time, Normal Hours 08:00am to 16:30pm, Min two Saturdays per...

  • Technical Consultant

    15 hours ago

    Pretoria, Gauteng, South Africa Jai Search Consultancy Full time

    About the RoleWe are seeking a highly skilled Technical Consultant to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical expertise to clients in a call centre environment.Key ResponsibilitiesCustomer Service: Resolve inbound enquiries and provide excellent customer service to...

  • Client Service Consultant

    7 months ago

    Pretoria, South Africa Qetello Holdings Full time

    Our client is a leading medical scheme based in Pretoria, dedicated to providing comprehensive healthcare benefits to its members. They are committed to innovation, quality service, and the well-being of their clients. In line with their growth and commitment to excellence, they are seeking a dedicated and experienced Client Service Consultant to join their...

  • Performance Coach

    4 months ago

    Pretoria, South Africa TutorNannyCare Agency Full time

    Salary R5000 Requirements: Matric Age :18-40 You’ll be required to do a 4-5 hours course and pass a test with 80% **Job Types**: Full-time, Permanent Pay: R4 500,00 - R6 000,00 per month

  • Service Providers Practice Consultant

    7 months ago

    Pretoria, South Africa Qetello Holdings Full time

    **Job Title**:Service Providers Practice Consultant **Location**: Gauteng **About Our Client**: Our client is a leading medical scheme based in Pretoria, dedicated to providing comprehensive healthcare benefits to its members. They are committed to innovation, quality service, and the well-being of their clients. **Functions**: - Provide personalised...

  • Shop Consultant

    2 weeks ago

    Pretoria, South Africa Unique Personnel Full time

    **Job Number** - 68086 **Job Type** - Permanent **Job Title** - Shop Consultant **Computer Skills** - MS Excel,MS Outlook,MS PowerPoint,MS Word,SAP **Industry** - Engineering **City** - Tshwane (Pretoria) **Province** - Gauteng - Reporting to: Shop Network Leader- Job Specifications: - Meet the monthly Over-The-Counter (OTC) revenue & order targets...

  • Shop Consultant

    2 days ago

    Pretoria, South Africa Unique Personnel Full time

    **Job Number** - 68456 **Job Type** - Permanent **Job Title** - Shop Consultant **Computer Skills** - MS Excel,MS Outlook,MS PowerPoint,MS Word,SAP **Industry** - Engineering **City** - Tshwane (Pretoria) **Province** - Gauteng - Meet the monthly Over-The-Counter (OTC) revenue & order targets (see attached target)- Telephone Marketing/Sales (minimum of...

  • Shop Consultant

    2 days ago

    Pretoria, South Africa Unique Personnel Full time

    **Job Number** - 68457 **Job Type** - Permanent **Job Title** - Shop Consultant **Computer Skills** - MS Excel,MS Office,MS Outlook,MS Word,SAP **Industry** - Engineering **City** - Silverton - Pretoria **Province** - Gauteng - Meet the monthly Over-The-Counter (OTC) revenue & order targets (see attached target)- Telephone Marketing/Sales (minimum of...

  • Sales Consultant

    5 months ago

    Pretoria, South Africa Bridal Room Full time

    We are seeking an experienced and enthusiastic part-time sales consultant to join out team at Bridal rooms premier bridal and special Occassion wear boutique. As a sales consultant ,you will be responsible for providing exceptional customer service, expertly assisting brides-to-be in finding their dream wedding dress, and driving...

  • Consultant Client Service

    2 months ago

    Pretoria, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...

  • Consultant Client Services

    7 months ago

    Pretoria, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary An...

  • Home School Teacher

    1 week ago

    Pretoria, South Africa Dante Personnel Full time

    Gauteng, Pretoria East - R23 000 - R26 000 Cost To Company (Feul ) Our Client based in Silver Lakes Pretoria is seeking a Home School Teacher **Minimum requirements**: Must be a Qualified High School Teacher To Assist a two learners in their schoolwork and oversee the Curro Online learning process 80% of time And oversee homework and test preparations...

  • Professional Services Consultant

    4 days ago

    Pretoria, South Africa SHL Full time

    **Vacancy Name** - Professional Services Consultant **Requisition No** - VN2504 **Time Type** - Full Time **Location** - Pretoria Office **Additional Location** **Country** - South Africa SHL South Africa is currently seeking a Professional Services delivery consultant. This is an exciting role as it will provide the successful incumbent with an...