Service Technician

2 weeks ago

Cape Town, South Africa RMG Recruitment (Pty) Ltd Full time

To provide a professional installation of dosing equipment to customers and represent the company as its Service Technician to their clients.

***

**Business Development**
- Maintain brand reputation and ethos of business in a professional manner.
- Call on an average of ten clients per day. Ensure weekly call report is completed and submitted to the Sales Manager.
- A client call planner must be completed and repeated in a 4-to-6-week cycle.
- To monitor sales and gross profit activities.

**Customer Relationship Management**
- Complete written service reports for clients that require them. Ensure reports are discussed with relevant persons and ensure a copy is submitted to the Sales Manager.
- Ensure staff training is carried out for all clients. Ensure all administration functions are closed out once training is offered (E.g. Training Registers, Training Certificates etc.).
- Build a relationship with all key people within the client portfolio. (E.g. Buyer, General Manager, Chef, Contract or Area Manager, etc.).
- Always provide prompt service and assistance.
- Assist with deliveries to customers in unforeseen circumstances.
- Attend to customer needs concerning the best suited products and their efficient use.
- Carry out technical installations, programming, repairs and maintenance of electronic chemical dosing equipment on commercial laundry machines, commercial dishwasher, glass washers and crate washers.
- Installation of soap dispensers, chemical dosing systems and other Company related offerings for kitchen, laundry, food processing and housekeeping divisions.
- Demonstrate the company’s consultative sales approach; leverage hands-on service to enhance our total value to the customer.
- Provide emergency service coverage after hours to appreciative customers.
- Build relationships by providing customers with innovative products, sales demos, regular service and ongoing training.
- Learn customers’ operations and devise unique solutions as their expert on advanced cleaning and sanitation processes.

**Communication and Feedback**
- Attend and participate in all sales meetings.
- Communicate on new opposition products, special account developments and any other relevant information gathered through field activities to provide feedback to Sales Manager.
- Submitting a weekly sales/technical report to Sales Manager.
- Adhere to Company Data and Communication Policies.
- Use prescribed templates where available.
- Comply with deadlines where set/required.

**Administration Services**
- Assist the Debtors department with the following up of monies when required to do so.
- Provide updated client contact information.
- Manage product merchandizing in the market and exercise and maintain brand image control i.e. stickers, wall charts, etc.
- Ensure HSE standards (as relating to our product supply) are maintained on client sites.
- Perform Stock Management and stock taking on a regular basis where required to do so.

**Self-Development**
- To continuously broaden your product knowledge in chemicals, dosing equipment and cleaning systems.
- Strive continually to keep abreast of changes in the industry.
- Attend all training courses as provided by the company from time to time.
- Work on improving your selling skills through self-study.

**Experience and Qualifications**
- Ability to roll-up sleeves and work with team members.
- Experience in the installation and maintenance of laundry dosing equipment
- Programming of laundry machines
- The installation of dish machine and chemical dosing units.
- Knowledge of the maintenance and repairs of industrial dish-machines.
- A keen eye for detail and desire to probe further into data.
- Valid driver’s license

**Computer Literacy**
- Intermediate knowledge in other MS Office packages (e.g. Word, Power Point etc.)
- Intermediate knowledge of virtual programs (e.g. MS Teams, Zoom etc.)

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