Service Technician

1 week ago

Cape Town, South Africa Konecranes Full time

Employment type: Undefined term- Full-time/part-time position: Full time- Job Code USA/CA:
**Service Technician**:

- At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive._
- We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work._

**_Why come and work at Konecranes? What makes us special?_**
**_We don’t just lift things, we lift entire businesses_**

Here at Konecranes we pride ourselves on having a broad portfolio of customers who operate across a wide range of industries; these include Container Handling, Automotive, Aerospace, Construction, Rail, Ports, Power, Waste to Energy, Mining and General Manufacturing to name but a few.

Konecranes has three main business areas - Port Solutions, Industrial Cranes and Service. The business area of Industrial Service focuses and offers service solutions and maintenance for all crane brands, for port equipment and machine tools; this includes the repair, maintenance and service of our customers’ lifting equipment, service inspection contracts, refurbishment and modernisation projects, installation, testing and certification of overhead cranes and hoists. We are the original service provider for both Konecranes and Demag equipment.

Right now, we are recruiting a **Service Technician** to join our team based in Cape Town, on a full time, permanent basis. In this role, you will execute and support inspections, maintenance, repairs, modernizations and installation on cranes and related components and equipment; except for those requiring compliance inspection by an accredited person. You will work closely and communicate on regular basis and in accordance to established practices with our service office that plans and coordinates work assignments.

**Your key responsibilities**:

- Carry out fault finding to ensure that cranes are thoroughly assessed and problems requiring repairs are accurately identified in accordance with stipulated procedures, isolate the problem and take or recommend action to minimise downtime
- Perform thorough inspections, breakdowns, and repairs in a timely manner and in accordance with the service contracts or other requirements
- Prepare comprehensive and accurate service or inspection report in accordance with company report templates ensure that it is signed by customers and other responsible person
- Ensure accurate and timely administration of other relevant documentation such as timesheets, orders, reports
- Make recommendations on maintenance required and/or modifications to improve the cranes, and equipments
- Gather customer input on matters ranging from product design, operation, maintenance, warranty performance, and safety.
- Communicate information on equipment problems or potential enhancements timeously to the relevant persons
- Provide guidance to assistant service technician on assigned tasks/ongoing responsibilities requiring collaboration

In addition, you might also perform other assigned duties or functions in line with the applicable delegation of authority.

Konecranes values highly safety and promotes “safety first” -mindset in all teams. Being part of our team, you will commit to performing your work in accordance with safety related rules and procedures established in the company, including those established from the customer’s side. You will have responsibility also for complying with current requirements of the relevant OHS Acts, Regulations and applicable Health and Safety policies that aim at maintaining a safe workplace. You will compile and maintain safety files as welll as report all hazards, incidents and injuries in accordance with legislation and company reporting practices. You will also have an opportunity to participate in our programs and assessments and to contribute to improving health and safety in the workplace.

**Why join us?**

For your valuable contribution to Konecranes we offer a competitive remuneration package, including medical aid, pension and life assurance + much more.

**What should you bring?**
For this role, we are looking for an energetic and well-organized team player who behaves according to highest ethical standards and is focused on building respect and cooperation with colleagues and customers. To succeed in this role, you need to take responsibility for driving your performance and self-development as well as for making effective and timely decisions. It’s also crucial for the success that you are willing to respond to the needs of customers and to think in terms of profit and loss.

We also expect you to have following technical qualifications:
- Trade qu

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