Warranty Clerk

2 weeks ago

Johannesburg, South Africa GP Consult Full time

Gauteng, JHB - Eastern Suburbs
- R 18000 Monthly Basic Salary (Medical + Provident )

Warranty Clerk - Isando - Automotive Sector

**Job Description**:

- Ensure that loss on warranty is within budget percentage parameters
- Keep daily work-in progress within parameters
- Have a full understanding of Manufacturer and Group warranty, costing & claims procedures and ensure that these are used
- Liaise with manufacturer and suppliers in a professional manner so as to maintain trust and support
- Provide speedy and helpful service to internal as well as external customers while contributing to a spirit of team co-operation which leads to customer satisfaction
- Adhere to agreed working hours
- Carry out duties and instructions in line with quality standards while self-managing your tasks to the extent that you can be unsupervised
- Submit warranty claims timeously and correctly
- Report problems to management for speedy resolution if not able to resolve them yourself
- Ensure that warranty claims submitted are paid by the manufacturer and supervise the correct maintenance of the claims store
- Ensure that correct number of hours against flat rate manual is costed
- Cost all completed jobs as soon as possible after time of completion
- Ensure that jobs are costed and invoiced before promised time
- Understand and utilise manufacturer and group costing & warranty claim procedures
- Demonstrate a clear knowledge of motor vehicle componentry or components and operation so as to be able to correctly interpret technical reports on work orders and job cards into real time costing
- Cost all completed jobs immediately
- Monitor and report on daily work-in progress report and backlog in costing immediately
- Meet all administrative deadlines e.g Month end to ensure losses are kept to a minimum

**REQUIREMENTS**:

- Matric Certificate or higher
- Minimum 1-2 Years’ experience in similar role
- Code 08 license
- Be able to work independently
- Team Player
- Confident and proactive approach - anticipates issues and requirements
- Attention to detail
- Strong documentation skills

For more information please contact:

- Liesl Cloete

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