IT Helpdesk Advisor

Company Description

OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.

Job Description

**Responsibilities**:
To deliver a service with the best possible solution within OUTsurance standards and procedures
- Supporting of all OUTsurance’s in-house programs,
- Keep abreast of the latest technology in the industry, both Hardware and Software.
- Support of basic voice enquiries Support of all (desktop) Microsoft Applications
- Ability to guide Staff members on technical issues
- Technical knowledge sharing amongst all support team members and ensuring effective communication within the rest of the team
- Build a relationship with the users and ensuring that the customer’s needs are met,
- Preventative maintenance Administration - Procedures.

**Skills and Competencies**:

- The ability to handle various complex tasks at the same time (Multitasking)
- Good interpersonal and communication skills
- Ability to build and maintain client relationships
- Team player, with ability to operate independently
- Professional attitude
- Good Communication skills
- Reliable and efficient
- Strong technical knowledge
- Fault analysis
- Excellent Client Service skills
- Continuous improvement of service quality through technical solutions
- Willingness to go beyond the call of duty
- Administration skills

Qualifications
- Matric
- IT qualification or MCSE, A+ certificate and N+
- 1 year Helpdesk experience
- 1 year Call Centre experience
- Computer literate (Excellent skills in both Hardware and Software)

Additional Information

In accordance with OUTsurance’s Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups