Digital Project Lead

3 weeks ago

Johannesburg, South Africa On Line Personnel Full time

Qualifications / Requirements:

- Recognised Bachelor’s Degree / National Diploma in Information / Digital Technology or Business Management.
- Minimum of 5 years’ experience gained in Information Systems
- Minimum 5 years’ experience gained in Digital Business Management
- In-depth knowledge of all company and Group Sales and After Sales systems
- Proven track record of Project Management
- Experience in consulting environment advantageous
- Customer and process orientation
- Analytical thinking and problem solving
- Visionary thinking / creativity
- Project management
- Organising and planning skills
- Good communication skills with respect to project reporting, problem escalation and resolution.
- Assertiveness
- Economic thinking

Key Performance Areas:

- Research, propose and introduce new innovations including digital, process simplification
- Project manage medium to large Business / Technology / Digital projects
- Benchmarking with other OEM, Group, external Digital Global trends and Networks
- Business analytics
- Conduct workshops with Management and Network to the requirements specifications for any new functionality required from the Management Systems in order to have one common agreed upon solution for all parties concerned
- Manage the roll-out of new or modified software or processes to the Network according to developed project plans by liaising with the Network, Group IT and external vendors
- Provide input at Network internal workshops and discussions on how process and systems changes will affect the organisation to prevent conflicting interests and duplication of systems and processes between the Network
- Consult to the Network regarding implementation of new software or processes to ensure the integrity and simplification of the Dealer systems landscape
- Support and assist the Business Helpdesk and IT Helpdesk
- Review monthly and annual expenditure versus financial budget for the department
- Submit monthly forecast, corrective action for budget and non budget items
- Manage the CAPEX budget
- Manage the Service Level Agreements internal with the Brands, Network, internal Helpdesks and Group IT
- Contribute to the design of new processes and methods for all sales and marketing and dealer customer management requirements relating to customer retention, sales, communication and customer service initiatives
- Supervise and coordinate tasks of junior Business Analysts if necessary
- Enhance and manage the Customer CRM processes for Brands and Network
- Continuously improve and manage the Customer and Data Quality processes
- Develop and formulate short, medium and long-term strategies in terms of additional data acquisition, customer segmentation models and new data management trends in order to ensure customers are passed relevant and correct information at the correct time to influence purchasing decisions, as well as continued maintenance integrity of all customer information
- Maintain, develop the Customer Data Warehouse information and SAP software, to implement analytical reports and statistical feedback in order to provide detailed insight into customer trends and behaviours to influence the strategies deployed for future customer campaigns and service initiatives
- Develop and organize training sessions and workshops on processes and systems with internal Sales and Marketing teams and Network
- Pursue and coordinate internally with Sales and Marketing and Information Systems Management and staff in planning and operational meetings, in respect of planning and developing new customer campaign and data management system functionality and processes and resourcing requirements in order to ensure effective operations and support of Sales and Marketing and Network customer operational processes

**Qualifications**:
Prefered Skills

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