Senior Workforce Manager
1 week ago
The role encompasses the management of employee productivity whilst maintaining service levels and ensuring customer and partner satisfaction.
The incumbent will be responsible for finding innovative solutions to driving employee efficiency whilst managing employee costs. They will be responsible for forecasting capacity requirements, providing real-time monitoring via available tools and the continuous analysis of current performance. The incumbent will also be responsible for driving attendance initiatives, identifying trends and enhancing reporting capabilities.
- Post Matric Qualification / Degree preferred in either Financial/HR/ Project Management or equivalent
- 3 to 5 years’ experience in resource planning and trend analysis
- More the 4 years’ experience managing workforce / staffing/capacity planning in a contact center or high production capacity organization
Knowledge and Skills required:
- Strong team management skills and effective resource planning
- In depth understanding of workforce management tools, manual forecasting methods and formulas.
- Knowledge of Call Distribution Technology and experience with Forecasting/ Scheduling software
- Working knowledge and understanding of key contact center business performance metrics
- Strong attention to detail/process with strategic thinking and planning skills
- Excellent interpersonal skills including strong listening, written and verbal communication, with ability to communicate with others clearly and professionally
- Advanced MS Office with expert skill in MS Excel for modelling and scenario planning
**Job Types**: Full-time, Permanent
Ability to commute/relocate:
- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Workforce: 1 year (preferred)
-
Workforce Planner
3 months ago
Durban, South Africa Konecta SA Full timeWe are a leading Business Process Outsourcing (BPO) company committed to delivering exceptional customer service and operational excellence. We are looking for an experienced Workforce Planner to join our dynamic team and help optimize staffing strategies to meet our clients' evolving needs. **Key Responsibilities**: - Develop and maintain workforce...
-
Workforce Management Planner
2 days ago
Durban, South Africa Tryon Consultancy Full timeUmhlanga based call centre seeks an experienced Workforce Planner to join their dynamic team. - To help with the integration and implementation of new contact center technologies. - Manage, update and process WFM logs and work items allocated from business, and resolve within TAT SL. - Manage relationships with stakeholders. - Regular operational and...
-
Workforce Planning Manager
7 months ago
Durban, South Africa Kura Full time**Salary**: **Job Title: Workforce Planning Manager** **Location: Richefond Circle, South Africa** **Salary**: R25 000 - R35 000 per month + medical insurance Role Details: **This is a permanent full-time role as a Workforce Planning Manager in our Mount Edgecombe, South Africa office. This role is ideal for someone who has at least two years minimum...
-
Workforce Manager
1 week ago
Durban, South Africa Synergy Contact Centre Full timeManage accurate forecasts, ensuring the requirements are met to support the business and client needs - Pre and post day review on forecasts to ensure appropriate actions are in place for improvement - Review and sign off forecasts presented by the Planning Analyst - Review and approve schedules created by the Planning Analyst to meet daily / intraday...
-
Workforce Planning Analyst- Richefond Circle
7 months ago
Durban, South Africa Kura Full time**Salary**: **Job Title: Workforce Planning Analyst** **Location: Richefond Circle, South Africa** **Salary**:R20 000 - R25 000 per month + medical insurance Role Details: **This is a permanent full-time role as a Workforce Planning Analyst in our Richefond, South Africa office.** **Reporting to the Workforce Manager, you will play a crucial role in...
-
Junior Operations and Workforce Optimization
7 months ago
Durban, South Africa Mr Price Group Full timeWe are looking for a Junior Operations and Workforce Optimization Facilitator to join the Operations team. The role will be based in Durban and will report to the Operations and Workforce & Optimization Lead. Qualifications: - Bachelor’s or equivalent 3 year Degree in Commerce/ Business - Must be a graduate with at least one year retail...
-
Workforce Management Planner
2 days ago
Durban, South Africa Adele Wint & Associates Full time**KEY ACCOUNTABILITIES** - Forecasting and planning to ensure that there is the right number of employees, at the right time, with the right skills set, scheduled to maintain service objectives and to highlight any over and understaffing. The forecast must be in line with the variance targets set within the area for each business environment. - Prepare a...
-
Audit Manager/ Audit Senior
1 week ago
Durban, South Africa Eminent Workforce Full timeA reputable and well-established is looking for an Audit Firm based in Greyville, Durban is looking for an Audit Manager. Salary for the position is starting from R18,000.00 per month going up. You will be working 8 hours per day, Monday to Friday. The position is available immediately. This is a flexible position in a friendly work environments. Below are...
-
Regional Manager
7 months ago
Durban, South Africa Atomic Marketing Full timeThe Regional Manager will provide inspirational leadership and people management to a highly motivated workforce that are committed to working within a culture of continuous improvement, outstanding performance, and excellent levels of customer satisfaction. **Duties and Responsibilities**: - Ensure a wide range of employee engagement methods are in place...
-
Senior Talent Management Specialist
7 months ago
Durban, South Africa Derivco Full timeJob Profile Summary: Join us to create the giants in the industry. At Derivco, we believe that our people are not just employees - they are the heart and soul of our business. It's their skills, expertise, and passion that define who we are and drive us towards excellence every day. We empower our people to think creatively, push boundaries, and take...
-
Occupational Health Nurse Practitioner
7 months ago
Durban, South Africa Durpro Workforce Solutions Full timeExcellent opportunity for experienced OHNP to join leading hospital group. This customer focused individual will be responsible for ensuring the health and welfare at work, of all persons who perform work on the employer’s premises, in that workers are not affected by substances, processes or disease precursors encountered in the workplace and may remain...
-
Senior Contact Centre Manager
1 week ago
Durban, South Africa Adele Wint & Associates Full timeWith deep roots in South Africa, our teams are delivering technology solutions to some of the largest brands across the globe enabling both consumers and business to gain competitive advantage! We are looking for a dynamic and driven Senior Sales Manager join our team! **The Detail**: In the role of Head of Contact Centre Sales - Domestic, you will own the...
-
Senior Cost Controller
7 months ago
Durban, South Africa TRS Staffing Solutions Full timeLOCATION- South Africa DurbanJOB SKILLS Project Controls and EstimatingTYPE PermanentSALARY - Negotiable**FUNCTION: SENIOR COST CONTROLLER** **DISCPLINE: PROJECT CONTROLS & ESTIMATING** **LOCATION: INDONESIA** **PROJECT: KARIMUN YARD PROJECT** **DURATION: CONTRACT (RENEWABLE)** **SALARY: MARKET RELATED** **"Our international client is looking for a SENIOR...
-
Conveyancer
2 days ago
Durban, South Africa Eminent Workforce Full timeWe are looking for a Conveyancer to join a reputable and well-established Law Firm. The company has offices in Chatsworth and Durban North. The position can be best for someone who is available immediately or perhaps someone who is able to be serve up to 2 weeks’ notice period from the day of being confirmed successful for the position. - Both Junior and...
-
Grants Manager
1 week ago
Durban, South Africa Eminent Workforce Full timeA well-established and very dynamic NPO has a vacancy for a Grants Manager. The Grants Manager plays an important role nd will be responsible for ensuring that relevant team members are aware of what is required by each grant and that each Funder receives accurate and high quality reports as required by each Grant Agreement. The position is based is based in...
-
Audit Manager
1 week ago
Durban, South Africa Eminent Workforce Full timeAre you an Audit Manager? if so, we would like to hear from you. A reputable and well-established Practice/ Firm is looking for an Audit Manager. The position is based in Greyville, Durban. Salary for the position is negotiable. This is a flexible position in a friendly work environments. Below are the position requirements: - Experience with Caseware...
-
Project Manager
7 months ago
Durban, South Africa TRS Staffing Solutions Full timeLOCATION- South Africa DurbanJOB SKILLS Engineering and Project ManagementTYPE ContractJOB ID - 153780SALARY - Negotiable**FUNCTION: PROJECT MANAGER** **DISCIPLINE: ENGINEERING AND PROJECT MANAGEMENT** **LOCATION: CAPE TOWN** **DURATION: 6 MONTHS CONTRACT** **SALARY: MARKET RELATED** **“Urgently looking for a P R Eng. / Project Management registered...
-
Senior Catering Manager
7 months ago
Durban, South Africa Tsebo Group Full time**About Us**: We are currently looking for a Senior Catering Manager to be responsible for monitoring the quality of the food, and service and making sure that the unit performs well. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk, and complexities** together with...
-
Senior Operations Manager
7 months ago
Durban, South Africa Kura (SA) Full time**This is a permanent full-time role as a Senior Operations Manager in our Mount Edgecombe, South Africa office. The role is on-site.** If you have experience in Operational and commercial performance metrics across a project through the management of a group of Operations and Team Managers, ultimately delivering revenue, gross margin and all KPIs while...
-
Senior People Partner
2 months ago
Durban, South Africa Derivco Full timeJob Profile Summary: At Derivco, we work alongside our clients who are considered giants in the industry, to create and develop the platform that hosts some of the best online casino games in the industry. We are also Platinum partners with vendors such as Microsoft and we are proud to say we employ over 2,500 of the brightest minds across our offices in...