Sales Call Centre Agent

1 month ago


Century City, South Africa MWeb Full time

**Main Purpose of the Job**:

- Present, promote and sell products/services
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establish, develop and maintain positive business and customer relationships
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed upon sales targets and outcomes within schedule
- Coordinate sales effort with team members and other departments
- Analyze the territory/market’s potential, track sales and status reports
- Keep abreast of best practices and promotional trends
- Continuously improve through feedback

**Job Output**:

- Present, promote and sell products/services - Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establish, develop and maintain positive business and customer relationships
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed upon sales targets and outcomes within schedule
- Coordinate sales effort with team members and other departments
- Analyze the territory/market’s potential, track sales and status reports
- Keep abreast of best practices and promotional trends
- Continuously improve through feedback

**Skills and Competencies**:

- Ability to work with limited supervision
- Attention to detail
- Self-motivated
- Patience, persistence, and a positive attitude
- Team player
- Ability to work in a fast paced and pressurized environment.
- Strong sales ability, objection handling, need creation
- High degree of self-management, responsibility, and accountability

**Qualifications & Experience**:

- Matric Grade 12
- Clear criminal record
- 2-year sales experience (mandatory)
- Basic computer literacy
- ISP experiences advantageous



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