Spa Manager

7 months ago

Camps Bay, South Africa Career Custodians Full time

Are you passionate about wellness and creating a serene and rejuvenating experience for spa guests? Join Langaro Wellness in Camps Bay as a Spa Manager and lead our team in providing exceptional treatments and personalized service to our valued guests. With our commitment to excellence and focus on holistic wellness, you'll have the opportunity to make a significant impact in the lives of our guests.

As the Spa Manager, you'll oversee all aspects of our spa operations, from managing a team of skilled therapists to ensuring the smooth day-to-day running of the spa. Your exceptional leadership skills and ability to create a positive and nurturing environment will foster a culture of excellence and teamwork among our staff. You'll also work closely with guests to understand their preferences and needs, ensuring that their time at our spa is a truly unforgettable experience.

**Responsibilities**:

- Manage all aspects of the spa operations, including staff management, scheduling, and inventory management.
- Recruit, train, and supervise a team of skilled therapists and support staff.
- Create and maintain a welcoming environment for guests, ensuring exceptional customer service and personalized treatments.
- Develop and implement spa treatment menus and packages that cater to our guests' varied needs and preferences.
- Ensure adherence to health and safety regulations and maintain a clean and well-maintained spa environment.
- Monitor and analyze key performance indicators to measure the success of spa operations and implement strategies for improvement.
- Collaborate with other departments, such as reception and marketing, to drive spa booking and revenue growth.
- Stay up-to-date with industry trends and best practices, and introduce new treatments and services to enhance the guest experience.

**Requirements**:

- Previous experience as a Spa Manager or in a similar role.
- Somatology Degree
- Strong leadership and interpersonal skills.
- In-depth knowledge of spa treatments and therapies.
- Proven ability to manage and motivate a team.
- Excellent customer service and communication skills.
- Familiarity with spa software and booking systems. ESP
- Strong business acumen and ability to drive revenue growth.
- Professional certification in spa management or a related field.
- Passion for and commitment to wellness and holistic health.
- Flexibility to work evenings and weekends, as required.

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