Assistant F&b Manager

2 weeks ago

Cape Town, South Africa One&Only Cape Town Full time

Assistant F&B Manager
(5695)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

**_Job Summary_**
- Ensures the smooth running of all outlets within the Food & Beverage Department and achievement of budgeted sales and profit margins, and the monitoring, maintaining and improving of standards_

**_Key Duties and Responsibilities_**

**_Finance_**_
- _Monitor and maintain all selling prices throughout the F&B Department._
- _Ensure that all Food & Beverage stock takes are done bi-monthly and according to procedure._
- _Where necessary implement action plans for areas that show stock shortages._
- _Coordination of accurate and procedural Service Charge distributions as per agreed Policy and Procedures_
- _Continually monitor & update Monthly Forecasts (PIM) to ensure maximum profitability._
- _Assist in checking costing and monitoring Cost Control for the entire F&B Department_
- _Quarterly Market Related Pricing research and recommendations_
- _Maximizing Food & Beverage Profitability in the outlets_

**_Performance Management_**
- _To co-ordinate the appointment, development and appraisal of all Food & Beverage associates._
- _To assist with all Human Resources related functions, which include IR and Training._
- _Investigate and address cases of misconduct and incapacity._
- _Handling of Individual Disciplinary Hearings and Grievances._
- _Continuously monitor that disciplinary and grievance action are consistently applied through all F&B Departments._
- _Conflict Handling amongst associates and management_
- _Monitor staff’s compliance to Job Profiles._
- _Assess efficiency of Department’s Standard Operating Procedures and amend if necessary._
- _Assist in completion of monthly performance appraisals._
- _Assist with objective setting for associates._
- _Identify top achievers in outlets_
- _Participate in Active Decision Making Process with associates_
- _Monitor full Job Flexibility amongst all outlets_
- _Improve Communication between all outlets_

**_Operation Performance and Planning_**_
- _Ensure each service period achieves 95% result upon Mystery guest Audit_
- _In conjunction with the Executive Chef co-ordinate the activities_
- _In conjunction with Executive Chef and Chief Steward, ensure hygiene standards are maintained_
- _Co-ordinate overall planning of Food Production._
- _Ensure effective Communication with other Departments._
- _Identify Training Needs._
- _To drive maximum profitability and effectiveness whilst maintaining high standards._
- _Control Operating Equipment relating to F&B operations._
- _Ensure that Health and Safety Rules and Regulations are adhered to, based on minimum requirements as law determines_
- _Ensure regular Departmental Meetings are held._
- _Maintaining of operational standards and the development thereof._
- _Monitoring, Reporting and Resolving of guest complaints and providing guest feedback. All complaints are to communicated to the F&B Director_
- _Perform any other reasonable requests and duties required by the F&B Management_

**_Equipment_**
- _At all times ensure that all F&B operational equipment are in good working order._
- _Liaise with Maintenance with regards to preventative maintenance of all F&B operating equipment._

**_Customer service_**
- _Liaise with the Executive Chef daily basis ensuring a high standard of quality presentation of all food items through the Food Department._
- _Ensure that all Beverage Departments are standardised with regards to service to guests._
- _Ensure that on-going promotions throughout the F&B Department take place increasing F&B revenues._
- _Create a rapport with all customers on an on-going basis._
- _Ensure that the highest standard of customer service by all staff is maintained._
- _Assist whenever required with improving customer requests._

**_Marketing/Promotions_**
- _Effective Yield Management to be applied in conference

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